Alexis Williams
Phoenix,AZ
Summary
Motivated, friendly individual with extensive customer service and sales experience. Outgoing professional who values colleagues and guests providing an improved atmosphere and elevated company profile.
Overview
4
4
years of professional experience
Work History
Server
Pappadeaux Seafood Kitchen
06.2023 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was properly prepared for service transitions.
Child Caregiver
Care.com Inc
03.2023 - 06.2023
- Sanitized tabletops, toys, dishes, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, uphold personal hygiene, read, swim, and share by leading by example.
- Helped children deal with emotion by talking through what they're feeling in a safe and controlled environment with an understanding tone.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
Server
Texas Roadhouse
10.2022 - 03.2023
- Served food and beverages promptly with focused attention to customer needs in a friendly manner while emphasizing eye-contact and smiling in conversation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained polished and organized dining area to uphold restaurant cleanliness standards.
Server/Restaurant Busser
Matt's Big Breakfast
11.2021 - 10.2022
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs, umbrellas, and other restaurant service equipment within dining rooms.
- Worked quickly, communicated clearly with other staff, and looked for better ways of completing tasks to improve productivity and keep areas ready for incoming guests.
- Stayed organized and mindful about a variety of jobs that needed to be done in a certain timeframe such as drink-refills, serving food to tables, order-taking, checking out guests, seating people, etc.
- Worked with a flexible and positive mindset while communicating frequently with fellow workers since this small restaurant's design did not involve table sections, instead it supported team service and shared tips.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Hostess
Headquarters Grill Bar Sushi
06.2020 - 10.2021
- Greeted customers warmly upon arrival and provided friendly presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of wait times with grace.
- Answered customer questions accurately about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for all guests.
Education
High School Diploma -
Centennial High School
Peoria, AZ05.2021
Skills
- Consistently practicing cleanliness by completing a variety of tasks
- Having patience and positivity in chaotic, challenging situations
- Projecting a compassionate, uplifting attitude
- Working quickly in high-stress circumstances
Timeline
Server
Pappadeaux Seafood Kitchen
06.2023 - 02.2024
Child Caregiver
Care.com Inc
03.2023 - 06.2023
Server
Texas Roadhouse
10.2022 - 03.2023
Server/Restaurant Busser
Matt's Big Breakfast
11.2021 - 10.2022
Hostess
Headquarters Grill Bar Sushi
06.2020 - 10.2021
High School Diploma -
Centennial High School