Alexis Williams
Whiteland,IN
Summary
Professional with experience in overseeing operations and driving results. Skilled in team collaboration, problem-solving, and adapting to changing needs. Strong background in resource management, staff training, and performance optimization. Known for reliability and focus on achieving organizational goals.
Overview
21
21
years of professional experience
Work History
Area Supervisor - Customer Service Supervisor
Kohls Department Store
Indianapolis, IN
10.2023 - Current
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer loyalty by implementing rewards program tailored to frequent shoppers.
- Educated staff on strategies for handling difficult customers and challenging situations.
Human Resource Generalist
For Bare Feet, LLC
Martinsville, IN
02.2020 - 09.2023
- Benefits Administration
- Performance and Compensation Management
- Recruitment by partnering with local outreach programs
- Payroll Administration
- Maintained an Inclusive environment
- Focused on Employee Engagement and utilized several resources to assist current employees that had fallen on hard times
Human Resource Manager
Lowe's Companies Inc
Indianapolis, IN
08.2008 - 07.2019
- Increased Leadership engagement scores from the Silver Star to the Gold Star status (the qualifications for this were set by company Executives, not shared with Store Leadership)
- Established measures to promote equality regarding diversity in culture, language, and family circumstances to ensure equal access to opportunity and advancement
- Fostered positive employee attitudes toward organizational objectives through effective orientations and townhall meeting systems
- Identified vacancies then recruited and hired applicants to fill positions in variety of departments through area recruiting partners, maintain 100% fill rate
Department Manager
The Home Depot
Indianapolis, IN
07.2008 - 08.2008
- Determined performance goals for employees then provided feedback on methods for reaching those milestones
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Human Resources Manager/Schedule Writer
The Home Depot
Indianapolis, IN
03.2004 - 07.2008
- Conducted employee performance reviews to access strengths and weaknesses keeping feedback positive and constructive
- Identified vacancies then recruited and hired applicants to fill positions in variety of departments, maintaining OFCCP guidelines through AAP
- Advised managers on strategies for improving policy enforcement and eliminating any legally concerning behaviors
- Maintained scheduling for all departments, using various factors to determine coverage needs
Education
Bachelor of Science - Organizational Leadership
Purdue University
Skills
- Onboarding
- HRIS
- Performance Management
- FMLA Administration
- Government Compliance
- HR Policy Implementation
- Workforce Planning
- Recruiting
- Hiring
- Employee Engagement
- Retention
- Team management
- Task delegation
- Safety management
- Risk management
- Goal setting and achievement
Phone
H, (317) 554-9324
Timeline
Area Supervisor - Customer Service Supervisor
Kohls Department Store
10.2023 - Current
Human Resource Generalist
For Bare Feet, LLC
02.2020 - 09.2023
Human Resource Manager
Lowe's Companies Inc
08.2008 - 07.2019
Department Manager
The Home Depot
07.2008 - 08.2008
Human Resources Manager/Schedule Writer
The Home Depot
03.2004 - 07.2008
Bachelor of Science - Organizational Leadership
Purdue University