Alexis Johnson Williams
Winnfield,LA
Summary
Seeking a challenging and exciting position with a company where my vast knowledge and experience will be fully utilized with opportunity and room for advancement. To begin a progressive career with a company where I can propel performance to unprecedented levels, consistently achieve goals, and increase positive employee relations
Overview
7
7
years of professional experience
Work History
Pharmacy Clerk
Pharmacy Services of Winnfield
09.2024 - Current
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Verified patient information to correctly dispense medications.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Managed approximately 70 incoming calls, emails and faxes per day from customers
Patient Care Advocate
Alorica
11.2023 - 12.2024
- Monitored prescription refill requests and communicated with patients regarding their status.
- Applied HIPAA privacy and security regulations while handling patient information.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Verified patient insurance eligibility and entered patient information into system.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Sr Customer Account Rep
American Honda Finance Corporation
08.2021 - 10.2023
- Work Retail Total Loss Gap Claims from state to finish
- Collect all the documents and send them to the Gap Company
- Send warranty cancellation letters to the dealerships and follow up until the refunds is received
- Managed approximately 145 inbound and outbound calls, verify information for the account. Contact, Educate, and Negotiate on all delinquent account
- Take payments, make payment arrangements and Note the call.
- Processed client payments and updated accounts.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Generated monthly billing and posting reports for management review.
Personal Phone Banker Supervisor
FIRST NATIONAL BANK TEXAS
10.2020 - 08.2021
- Provided excellent customer service to clients by responding to inquiries, resolving issues and educating customers on products and services.
- Assisted customers in setting up accounts, managing funds transfers, answering questions about rates and fees
- Resolve issues with online banking services and Debit Cards. Monitored account activity closely for suspicious activities or unauthorized access attempts.
- Worked collaboratively with colleagues across different departments such as operations, fraud prevention.
- Documented all call details according to standard operating procedures.
- Handled over 80 incoming telephone calls, emails and chat requests.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
PSE Clerk
United States Postal Service, USPS
03.2018 - 12.2020
- Case, deliver, and collect mail
- Sold stamps and money orders to mail customers along daily route.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Substituted on other delivery routes at multiple locations as needed
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
- Loaded and unloaded shipping containers and vehicles.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Economics
Grambling State University
Grambling, LA12.2017
Skills
- Detail-Oriented
- Time Management
- Leadership
- Management
- Banking
- Accounting
- Invoices
- Claims Processing
- Processing orders
- Data entry
- Insurance billing
Timeline
Pharmacy Clerk
Pharmacy Services of Winnfield
09.2024 - Current
Patient Care Advocate
Alorica
11.2023 - 12.2024
Sr Customer Account Rep
American Honda Finance Corporation
08.2021 - 10.2023
Personal Phone Banker Supervisor
FIRST NATIONAL BANK TEXAS
10.2020 - 08.2021
PSE Clerk
United States Postal Service, USPS
03.2018 - 12.2020
Bachelor of Science - Economics
Grambling State University
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