Alexis Williams
Youngstown,OH
Summary
Professional personal care assistant with strong track record in client care and support. Known for delivering high-quality care and adapting to individual client needs. Focused on collaborative teamwork and achieving positive outcomes, consistently dependable, and flexible in dynamic environments. Proficient in personal hygiene assistance and mobility support, with caring and empathetic approach.Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
PCA
St. Elizabeth's Hospital Mercy health
10.2024 - 01.2025
- Check & Changes
- Passing Trays With Assisting With Feeds
- Vital and Charting
- Assisting With ADL's
- Transporting
- Sitting being A CO
Therapeutic Staff Support
Youth Intensive Services
02.2024 - 08.2024
- Supported minors with various anti-abuse strategies.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Providing continuous patient care, supervision, interaction, and role modeling to patients ranging in age from preschool through adolescent depending on which unit worked.
- Behavioral Counseling Technicians work under the direction of a Registered Nurse.
Direct Support Professional (DSP)
ViaQuest
08.2023 - 12.2023
- Good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Check and change , Check Vitals Passing Medications
HHA
Cornerstone Caregiving
02.2023 - 08.2023
- Good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Check and change , Check Vitals Passing Medications
CNA - Certified Nursing Assistant
RealogicHR
11.2022 - 01.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Check and change , Check Vitals
CNA - Certified Nursing Assistant
AAA Staffing Agency
11.2021 - 11.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Check and change , Check Vitals
Customer Service Representative
Teleperformance
02.2021 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Assist Customers With Their Gas And Electric Service
- Answer Inbound And Outbound Calls
- Navigating through two screens
CNA - Certified Nursing Assistant
Window Guardians house
06.2019 - 02.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
Education
Pharmacy Technician
High school diploma -
01.2020
Skills
- Developmental Disabilities Experience
- Senior care
- Front desk
- Pharmacy technician experience
- Home health
- Home Care
- Autism Experience
- Dementia care
- First aid
- Food Preparation
- Microsoft Outlook
- Vital Signs
- Nursing
- Meal Preparation
- Medication Administration
- Custodial experience
- Cleaning Experience
- Caregiving
- Microsoft Powerpoint
- Patient Care
- Medical terminology
- Janitorial experience
- Customer service
- Assisted living
Certification
- CNA
- CPR Certification
- First Aid Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
PCA - St. Elizabeth's Hospital Mercy health
10.2024 - 01.2025
Therapeutic Staff Support - Youth Intensive Services
02.2024 - 08.2024
Direct Support Professional (DSP) - ViaQuest
08.2023 - 12.2023
HHA - Cornerstone Caregiving
02.2023 - 08.2023
CNA - Certified Nursing Assistant - RealogicHR
11.2022 - 01.2023
CNA - Certified Nursing Assistant - AAA Staffing Agency
11.2021 - 11.2022
Customer Service Representative - Teleperformance
02.2021 - 10.2021
CNA - Certified Nursing Assistant - Window Guardians house
06.2019 - 02.2021
Ross Medical Education Center - , Pharmacy Technician
Mahoning County High School - High school diploma,
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