Alexis Williams
Rocky Mount,NC
Summary
Highly flexible and experienced individual with over 7 years of Production and Customer Service experience aiming to use my proven skills to effectively fill the position in your company.
Experienced with overseeing maintenance operations and ensuring equipment reliability. Utilizes strategic approach to minimize downtime and enhance productivity. Knowledge of team leadership and problem-solving to maintain high operational standards.
Professional maintenance expert with strong focus on team collaboration and achieving results. Skilled in troubleshooting, preventive maintenance, and repair of complex systems and machinery. Reliable, adaptable, and able to meet changing needs effectively. Known for ensuring optimal operational efficiency and safety in all tasks.
Maintenance professional with strong track record in team leadership and operational efficiency. Known for improving system reliability and reducing maintenance costs through strategic planning. Focused on fostering team collaboration and achieving consistent results, adaptable to evolving needs, and skilled in preventive maintenance and troubleshooting.
Knowledgeable Desired Position with robust background in maintenance leadership. Managed teams to ensure optimal equipment performance and minimal downtime. Demonstrated problem-solving abilities and effective communication skills in high-pressure environments.
Lead Maintenance Technician with background in manufacturing and factory environments. Works well with other employees and demonstrates good leadership abilities. Trained on Type equipment operations and maintenance. Reputation for willingness to work long hours to complete jobs, including weekends if necessary.
Hardworking Lead Maintenance Technician experienced providing electrical and mechanical maintenance in production facilities. Excellent safety record and clear understanding of OSHA requirements. Good background maintaining plasma cutting equipment, conveyors and pneumatic systems. Meticulous in documentation for ISO compliance and safety.
Efficient Maintenance professional adept in Skill and Skill with proven history of excellent performance and dependability. Hardworking and driven by superior work ethic and commitment to team goals.
Effective Supervisor with Number years of related experience. Effective in providing structured leadership and conflict resolution. Performs or delegates preventive maintenance or emergency repairs.
Dedicated Maintenance Supervisor offering Number years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency.
Focused maintenance professional eager to contribute value by leveraging Number years of leadership and industry experience. Skilled in machine diagnostics and repair.
Reliable Maintenance Supervisor offering Number years of experience overseeing maintenance and janitorial team tasks. Hardworking and diligent in developing and enforcing adherence to maintenance schedules. Committed to reducing risks and promoting workplace safety through improved safety training.
Reliable professional with Number+ years of experience handling mechanical needs. Knowledgeable, dedicated and offering superior skills in Skill, Skill and Skill.
Reliable Maintenance Worker skilled in safely operating floor polishers, moving heavy furniture and repairing roofs and ceilings. Number-year background ordering cleaning supplies, removing trash and recyclables and conducting restroom repairs.
Overview
20
20
years of professional experience
Work History
Maintenance Lead
Don Panchos Mexican Food
01.2024 - Current
- Improved overall facility safety with regular inspections and hazard identification initiatives.
- Developed strong vendor relationships for cost-effective procurement of parts and services.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Completed necessary ISO documentation and records to show compliance.
- Ensured compliance with industry regulations, maintaining accurate records and documentation.
- Bolstered employee skill sets with ongoing training programs and performance evaluations.
- Increased team productivity, managing schedules and delegating tasks to appropriate personnel.
- Collaborated with management to establish budgets and allocate resources effectively.
- Guaranteed customer satisfaction, addressing concerns promptly and professionally at all times.
- Conducted regular performance reviews for staff members, providing constructive feedback to foster professional growth and development opportunities.
- Cooperated closely with other departments in support of cross-functional projects aimed at improving overall company efficiency.
- Implemented energy-saving measures to reduce operating costs while maintaining high-quality performance standards.
- Enhanced equipment reliability through thorough diagnosis and troubleshooting of mechanical issues.
- Supported new-hire orientation processes through effective communication of company expectations regarding safety practices, policies, procedures specific to the Maintenance department.
- Achieved streamlined maintenance processes by implementing an efficient work order system.
- Managed emergency repairs efficiently, minimizing disruptions to daily operations.
- Maintained detailed knowledge of industry best practices, staying current on emerging technologies and their potential applications within the facility.
- Promoted a culture of continuous improvement by encouraging employee suggestions and feedback.
- Optimized inventory levels through careful monitoring and forecasting of part usage trends.
- Reduced equipment downtime by developing a comprehensive preventive maintenance program.
- Championed sustainability initiatives such as waste reduction efforts recycling programs throughout the facility in collaboration with environmental management teams.
- Supervised employee performance, preventive maintenance, and safety.
- Managed efficient teams of up to Number employees.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Delegated tasks to carefully selected employees in alignment with resource management goals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Provided guidance to management regarding project bids for onsite improvements.
- Procured pricing information from various vendors to support cost-effective purchasing.
- Rolled out improved training programs for maintenance employees.
Shipping Supervisor
Pamlico Air
12.2021 - 12.2022
- Supervised shipping team of Number employees.
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Inspected loading operations for improvements in efficiency and safety.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Evaluated current workflows regularly to identify bottlenecks and inefficiencies, implementing changes as needed to maintain optimal shipping performance.
- Analyzed shipment data to identify trends and areas for improvement in the overall supply chain process.
- Reduced shipment errors by conducting thorough inspections of outgoing packages.
- Conducted regular performance reviews for team members, identifying areas for growth and providing constructive feedback.
- Optimized loading procedures to maximize truck space utilization and minimize transportation costs.
- Managed shipping and receiving activities for company with Number orders processed daily.
- Pulled, verified, and packaged items for shipment.
- Implemented safety protocols in the workplace, reducing accidents and ensuring employee wellbeing.
- Oversaw the implementation of an automated labeling system, increasing accuracy and efficiency in package preparation tasks.
- Enhanced shipping efficiency by implementing proper packaging methods and material usage.
- Collaborated with carriers to negotiate competitive shipping rates, resulting in cost savings for the company.
Manifest Clerk / Transportation Clerk
QVC
09.2005 - 12.2021
- Recorded shipment data, such as weight, or discrepancies for reporting, or recordkeeping purposes
- Prepared documents, such as bills of lading, shipping orders, or other documents requested by the manager
- Conferred or corresponded with establishment representatives to rectify problems, such as damages
- Contacted carrier representatives to make arrangements or to issue instructions for shipping of orders
- Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs
- Unpack and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shippers to rectify damages and shortages
- Provided excellent customer service by addressing client inquiries quickly and professionally regarding shipment details or documentation issues.
- Maintained a thorough understanding of applicable regulations and guidelines, ensuring manifest compliance with all relevant requirements.
- Collaborated with other team members to streamline workflows, improving overall department efficiency.
- Contributed to departmental goals by consistently meeting or exceeding established performance metrics related to manifest processing speed and accuracy.
- Ensured data integrity within the manifest system through regular audits and updates as necessary to maintain accuracy over time.
- Reduced discrepancies in shipment records by cross-referencing manifests against bills of lading and other documentation.
- Facilitated smooth handoffs between shifts, providing comprehensive updates on pending tasks or unresolved issues requiring attention.
- Utilized advanced knowledge of relevant software programs to optimize efficiency in completing daily tasks related to manifest management.
- Adapted quickly to changing circumstances within the shipping industry, staying informed on evolving trends and adjusting work practices as necessary to maintain peak performance levels.
- Enhanced communication between departments, ensuring timely updates on shipment status and documentation requirements.
- Demonstrated adaptability in handling a diverse range of cargo types, maintaining accurate records for each shipment accordingly.
- Streamlined manifest processing by implementing efficient data entry techniques and attention to detail.
- Maintained compliance with industry standards and regulations by thoroughly reviewing manifests for accuracy and completeness.
- Supported operational improvements by identifying areas for enhancement within the manifest management system and suggesting actionable solutions.
Customer Service Agent/Courier
FedEx Express
10.2017 - 03.2019
- Seeks additional business from current customers and attempts to gain new business; passes lead to sales department;
- Informs the sales department of significant changes in customer use/competitors actions
- Answers customers questions on FedEx features of service, and keeps customers informed about the company and its services
- Ensures that packages conform to FedEx features of service, that proper labeling is provided, and that all paperwork is complete, neat, and accurate
- Determines legality of packages including special requirements for dangerous goods and international shipments; separates packages by service type and destination, in accordance with established procedures
- Loaded and unloaded packages from a 16 foot truck
- Completed and submitted all necessary logs and paperwork on a daily basis
- Fostered positive working relationships with customers by responding to their questions and concerns
- Obeyed traffic laws and followed established traffic and transportation procedures
- Inspected truck and truck equipment in order to ensure that vehicle was in proper working condition
- Attended and participated in training to remain aware of current trends, advancements, best practices in safe driving, and the safe handling of heavy loads
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Addressed customer account discrepancies and concerns.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Streamlined communication processes for improved information exchange between customers and team members.
- Responded to customer requests for products, services, and company information.
Education
Graduate -
Rocky Mount High School
Rocky Mount, NCMaster Of Criminal Justice -
Nash Community College
Rocky Mount, NCCdl Program -
Roadmaster Driving School
Dunn, NC08.2023
Skills
- Communication
- Problem-solving
- Teamwork
- Adaptability
- Dependability
- Lockout and tagout procedures
- Heavy equipment operation
- Computerized maintenance management system
- Quality inspection
- Work order management
- Inventory management
- Schedule coordination
- Scissor lifts
- Conveyors
- Building system maintenance
- Hand tools proficiency
- Scheduling and planning
- Safety protocols
- Health and safety compliance
- Deadline management
- Inventory monitoring
- Employee performance assessment
- Employee scheduling
- Inventory replenishment
- Production scheduling
- Materials requisition
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Hand and power tool use
- Cleaning and sanitizing
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Facility upkeep
- Work order completion
- Mechanical repair
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Physical strength and stamina
- Decision-making
Timeline
Maintenance Lead
Don Panchos Mexican Food
01.2024 - Current
Shipping Supervisor
Pamlico Air
12.2021 - 12.2022
Customer Service Agent/Courier
FedEx Express
10.2017 - 03.2019
Manifest Clerk / Transportation Clerk
QVC
09.2005 - 12.2021
Graduate -
Rocky Mount High School
Master Of Criminal Justice -
Nash Community College
Cdl Program -
Roadmaster Driving School
Similar Profiles
Efrain PerezEfrain Perez
Cashier Team Lead at Don Panchos BakeryCashier Team Lead at Don Panchos Bakery
Yuliana DeleonYuliana Deleon
Cashier at Panchos Mexican GrillCashier at Panchos Mexican Grill
Juan VelasquezJuan Velasquez
Server at Los Panchos Mexican Grill & BarServer at Los Panchos Mexican Grill & Bar