Alexis Williams
Columbia,MO
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence. Diligent with proven history of enhancing patient satisfaction through effective communication and problem-solving. Successfully streamlined appointment scheduling processes, ensuring smooth operations. Demonstrated strengths in patient interaction and administrative tasks.
Overview
4
4
years of professional experience
Work History
Patient Service Representative
University of Missouri System
04.2021 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Resolved customer complaints using established follow-up procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Facilitated communication between patients and various departments and staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Built and maintained positive working relationships with patients and staff.
- Balanced deposits and credit card payments each day.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Used Revcycle and Powerchart to schedule appointments.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
High School Diploma -
North Callaway Highschool
Kingdom City, MOSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Payment collection
- Patient greeting
- Office administration
- Document filing
- Reception management
- Verbal and written communication
- Front desk supervision
- Phone and email etiquette
- Multitasking and organization
- Attention to detail
- Registration and admissions
Timeline
Patient Service Representative
University of Missouri System
04.2021 - Current
High School Diploma -
North Callaway Highschool
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