Alexis Williams
Paintsville,KY
Summary
Professional telecommunicator with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
Professional billing coordinator with strong expertise in financial operations and invoice management. Adept at ensuring timely and accurate billing processes, utilizing skills in account reconciliation, data entry, and customer service to drive efficiency. Known for collaborative team spirit and adaptability in dynamic environments. Highly reliable and results-focused, consistently meeting organizational goals and enhancing overall workflow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Coordinator
Mountain Comprehensive Care
10.2024 - Current
- Processed invoices to ensure timely billing and payment collection.
- Maintained billing system to ensure data accuracy and integrity.
- Collaborated with sales team to resolve billing discrepancies for customers.
- Facilitated billing dispute resolution through effective communication with clients.
- Conducted reporting and analysis to track billing performance and trends.
- Supported compliance initiatives by preparing necessary documentation for audits.
- Executed payment reconciliation to ensure alignment with financial records.
- Trained new staff on billing procedures and software utilization.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Entered details into accounts and tracked payments.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Reduced billing errors through consistent review and reconciliation of account discrepancies.
911 Dispatcher
Paintsville/Johnson County E-911
07.2018 - Current
- Executed efficient emergency call handling to ensure timely response from appropriate services.
- Maintained accurate data entry and maintenance within the dispatch system for reliable record-keeping.
- Facilitated interagency collaboration during incidents to enhance emergency response effectiveness.
- Monitored system alerts to identify and address potential issues in real-time operations.
- Developed crisis communication strategies to effectively manage high-stress situations for callers.
- Provided continuous support to emergency responders through real-time updates on developing incidents.
- Trained new dispatch personnel on system operations and emergency protocols to ensure compliance.
- Assisted in resource coordination for multi-agency responses during large-scale emergencies.
- Resolved conflicts and managed high-stress situations through effective communication techniques.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Education
High School Diploma -
Paintsville High School
Paintsville05-2017
Skills
- Audit support
- Deadline oriented
- File management
- Data entry proficiency
- Research
- Invoice processing
- Recordkeeping
- Billing software
- Customer service
- Insurance verification
- HIPAA compliance
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Decision-making
Accomplishments
Completed a 5 week academy training at Eastern Kentucky University to obtain certification in Emergency Telecommunication.
Certification
- Certified Telecommunicator
Timeline
Billing Coordinator
Mountain Comprehensive Care
10.2024 - Current
911 Dispatcher
Paintsville/Johnson County E-911
07.2018 - Current
High School Diploma -
Paintsville High School