Alexis Williams
Fort Lauderdale
Summary
Results-driven Software Engineer with USAA, skilled in SQL and project management. Proven track record in enhancing application functionality through Java and JavaScript development. Adept at cross-functional collaboration and stakeholder management, consistently delivering projects on time while improving efficiency and optimizing processes. Committed to driving innovation and excellence in software solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Software Engineer
USAA
Plano
05.2022 - 10.2025
- Defined project requirements and specifications through collaboration with cross-functional teams.
- Created and executed SQL queries to remediate database-related errors and support application functionality.
- Created, tested, debugged, and documented programs using Java, JavaScript, HTML, and CSS.
- Constructed automated workflows and processes utilizing Apex classes and Visualforce pages.
- Assisted in database and configuration, including database file locations, transaction logs, and indexing.
- Performed manual and scheduled database maintenance, including backups, indexing, and performance optimization.
- Coordinated project schedules across multiple teams to ensure timely delivery.
- Facilitated stakeholder communication to align expectations with project objectives.
Authorization Coordinator
Holy Cross Hospital
Fort Lauderdale
10.2018 - 04.2021
- Explained daily processes and procedures to new hires, promoting better understanding of job tasks.
- Gathered data to formulate appropriate replies for information requests.
- Researched and compiled information for health insurance billing reports.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Technical Support Specialist
Teleperformance USA
North Lauderdale
12.2015 - 10.2018
- Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Documented and updated case notes for each customer and work order.
- Maintained compliance with established and updated policies and procedures with minimal supervision.
- Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
Logistics Specialist
US Army
Columbia
06.2016 - 09.2016
- Organized and maintained order documentation for efficient retrieval and tracking.
- Monitored logistics documents, including bills of lading and delivery receipts, to ensure accuracy.
- Coordinated transportation of goods between warehouses, customers, and vendors to optimize delivery schedules.
- Communicated with management and customers regarding delays due to emergencies or weather challenges.
- Utilized software programs to track shipments from origin to destination effectively.
- Collaborated with cross-functional teams to enhance logistical processes and improve workflow integration.
- Logged and processed merchandise authorization shipments in databases for accurate record-keeping.
- Streamlined logistical documentation processes by improving organization and accessibility.
Education
Associate of Science - Computer Science
Broward College
Fort Lauderdale, FL05.2022
Bachelor of Science - Computer And Information Systems Security
Broward College
Fort Lauderdale, FLSkills
- Critical thinking
- Technical troubleshooting
- Training and development
- Efficiency improvement
- Stakeholder management
- SQL proficiency
- Business case validation
- Release planning
- Software development life cycle
- Java programming
- JavaScript expertise
- Application development
- Design and development
- Salesforce customization
- Agile methodologies
- Visualforce development
- Customer relationship management
- Apex programming
- Project management
- Data analysis
- Technical documentation
- Cross-functional collaboration
Certification
- Cyber-Security certification - 2022
- Information Technology Analyst certification - 2022
- Information Technology support specialist Certification - 2022
Timeline
Software Engineer
USAA
05.2022 - 10.2025
Authorization Coordinator
Holy Cross Hospital
10.2018 - 04.2021
Logistics Specialist
US Army
06.2016 - 09.2016
Technical Support Specialist
Teleperformance USA
12.2015 - 10.2018
Associate of Science - Computer Science
Broward College
Bachelor of Science - Computer And Information Systems Security
Broward College