Alexis Williams
Jackson
Summary
Goal-oriented, adaptable, and dedicated expert in guest service coordination. Self-motivated with background of multi-tasking a range of activities in multiple disciplines with areas of expertise in conflict resolution, team management, and customer relations. Detail-oriented, very organized and functions well in dynamic, fast-paced environment.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Resident Assistant
Jackson College
Jackson
01.2026 - Current
- Facilitated community-building activities for residents to enhance engagement and interaction.
- Assisted in resolving conflicts between residents through mediation and communication strategies.
- Organized educational programs and workshops to promote personal development among residents.
- Conducted regular room inspections to maintain safety and cleanliness standards in housing areas.
- Led emergency preparedness drills to ensure resident safety during critical incidents.
- Completed routine rounds, checking with residents to meet care needs.
- Supervised and monitored activities of residents in the dormitory to ensure compliance with rules and regulations.
- Welcomed new residents and assisted with community adjustment.
Desk Attendant
Jackson College
Jackson
11.2024 - 01.2026
- Assisted students with services and resources.
- Managed front desk operations and maintained a welcoming environment.
- Maintained the visitors' log in an accurate manner for check-ins and check-outs.
- Answered telephone calls promptly and courteously.
- Monitored security cameras.
- Provided information on college events and academic programs.
- Scheduled appointments and coordinated access to campus facilities.
Crew Member
Taco Bell
Albion
08.2023 - 10.2024
- Maintained cleanliness and organization of workstations and dining area.
- Prepared and assembled food items according to company standards.
- Assisted team members during peak service hours to ensure efficiency.
- Operated kitchen equipment safely and effectively for food preparation.
- Handled cash transactions accurately while processing customer orders.
- Followed safety protocols to maintain a secure work environment.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
Filing/Front Desk Receptionist
Cafferata & Co.
Freeport
05.2018 - 08.2023
- Allocated Tasks.
- Greeted visitors warmly and assisted with inquiries at reception desk.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Maintained organized filing system for client records and office documents.
- Scheduled appointments and maintained calendar for office staff efficiently.
- Collaborated with team members to enhance front desk operations and customer service.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Completed basic bookkeeping and document filing.
Team Member
Dunkin' Donuts
Homestead
04.2021 - 08.2021
- Provided exceptional customer service in fast-paced environment.
- Prepared and served beverages and food items according to standards.
- Maintained cleanliness and organization of work areas and equipment.
- Stocked inventory and managed supplies to ensure availability.
- Operated cash register and processed customer transactions efficiently.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Associate of Applied Science - Applied Science
Jackson College
Jackson, MI 01.2024 - 02.2026
Associate of Applied Science - Advanced Manufacturing
Jackson College
Jackson, Michigan, MI 01.2024 - 02.2026
Welding - Welding Fabrication
Jackson College
Jackson, Michigan, MI 01.2026 - 02.2026
Skills
- Data analysis
- Customer service
- Team collaboration
- Attention to detail
- Effective communication
- Ethical standards
- Organizational skills
- Mannerly
- Equipment maintenance
- Safety protocols
Education and Training
other
Timeline
Resident Assistant
Jackson College
01.2026 - Current
Welding - Welding Fabrication
Jackson College
01.2026 - 02.2026
Desk Attendant
Jackson College
11.2024 - 01.2026
Associate of Applied Science - Applied Science
Jackson College
01.2024 - 02.2026
Associate of Applied Science - Advanced Manufacturing
Jackson College
01.2024 - 02.2026
Crew Member
Taco Bell
08.2023 - 10.2024
Team Member
Dunkin' Donuts
04.2021 - 08.2021
Filing/Front Desk Receptionist
Cafferata & Co.
05.2018 - 08.2023