Alexis Willis
Sandy Springs,GA
Summary
Collaborative student with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of team members in dynamic, fast-paced settings. Currently in school seeking degree in Social Work.
Overview
9
9
years of professional experience
Work History
Nanny
Self-employeed
05.2015 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Lead Night Auditor
Sonesta ES Suites
04.2022 - 04.2023
- Contributed to the development of standard operating procedures, refining night audit processes to improve overall efficiency and effectiveness.
- Optimized front desk workflow to reduce wait times for late-night guests checking in or out of the hotel property.
- Boosted revenue with upselling tactics, offering guests additional services and amenities during checkins.
- Enhanced guest satisfaction by promptly addressing and resolving night audit-related concerns.
Front Desk Receptionist
Extended Stay America
05.2020 - 04.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
No Degree - Social Work
Georgia Perimeter College
Decatur, GA05.2025
Esthetics
The Elaine Sterling Institute
Lawrenceville, GA02.2019
High School Diploma -
Kell High School
Marietta, GA05.2015
Skills
- Patience and understanding
- Friendly
- Reliability and Trustworthiness
- Approachable
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Multitasking and Organization
- Generating Reports
- End-of-Day Processes
- Resolving issues
Timeline
Lead Night Auditor
Sonesta ES Suites
04.2022 - 04.2023
Front Desk Receptionist
Extended Stay America
05.2020 - 04.2021
Nanny
Self-employeed
05.2015 - Current
No Degree - Social Work
Georgia Perimeter College
Esthetics
The Elaine Sterling Institute
High School Diploma -
Kell High School