Alexis Wilson
Lake Alfred,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Accounts Payable Clerk
Primo Water
Lakeland, FL
01.2024 - 02.2024
- Processed invoices and payments in accordance with company policies and procedures.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Maintained accounts payable files and records in an organized manner.
- Entered data into accounting system to maintain accurate financial records.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Verified accuracy of coding on invoices prior to processing payments.
- Monitored accounts receivable aging reports to ensure timely payments.
- Assisted with month-end closing activities as needed.
- Collaborated with vendors, suppliers and staff members across departments to resolve any issues that arose.
- Managed vendor relationships through prompt communication of payment information.
- Handled high-volume invoice processing with minimal supervision.
- Worked closely with department personnel to produce accurate and timely bills.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
Pharmacy Technician
Kelly Services
Lakeland, FL
09.2023 - 02.2024
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided education materials about medications to patients upon request.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Verified prescriptions and drug labels, documents and packages.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Administrative Assistant
Spherion Staffing
Lakeland, FL
03.2023 - 06.2023
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled confidential documents in an organized fashion according to established protocol.
- Monitored progress on projects assigned by upper management.
- Managed database systems containing customer contact information.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
- Maintained confidentiality of sensitive information entered into the system.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained updated knowledge of industry trends related to data entry operations.
- Compiled reports based on gathered information.
- Operated various office equipment such as scanners, printers. when required.
Claims Representative
United Healthcare Group
Lakeland, FL
08.2022 - 12.2022
- Conducted research into medical terminology related to healthcare claims processing activities.
- Documented changes in claim statuses using specialized software systems.
- Collaborated with other departments to resolve billing disputes or address customer concerns quickly.
- Developed strategies to reduce the number of denied or delayed claims within assigned portfolio.
- Ensured timely submission of required documentation from claimants prior to approval of payment.
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Investigated facts, confirmed coverage and liability, negotiated settlements, and determined payments for claims.
Customer Support Specialist
TruGreen Lawn Care
Syracuse, NY
05.2020 - 07.2022
- Investigated customer complaints regarding product quality or service rendered.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Researched customer inquiries using available resources such as FAQs and online forums.
- Created detailed reports on customer feedback for management review.
- Recorded all customer interactions into the database system accurately and completely.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Data Entry Clerk
Carrier Airconditioning & Refrigeration
Syracuse, NY
09.2020 - 12.2020
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Prepared summaries of daily work completed for review by supervisors.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained updated knowledge of industry trends related to data entry operations.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Compiled reports based on gathered information.
- Updated existing records with new or revised information as needed.
Customer Service Representative
Results Companies
Winter Haven, FL
06.2017 - 07.2018
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Verified customer information and processed orders accurately.
- Resolved customer complaints promptly and professionally.
- Informed customers of deals and promotions.
- Escalated unresolved issues to the appropriate department for further investigation.
- Ensured quality standards were met throughout all customer interactions.
Education
High School Diploma -
Stepping Stone High School
Odessa, FL06-2018
Skills
- General accounting
- Year-end reporting
- Bill payment
- Invoice Processing
- Payment verification
- Administrative support specialist
- Collecting information
- Data accuracy
- Document processing
- Complaint resolution
- Inbound and Outbound Calling
- Data Entry
- Paperwork Processing
- Call Management
- Account updating
- Appointment Scheduling
- Conflict Mediation
- Active Listening
- Microsoft Office Suite
- Complaint Handling
- Clerical Support
- Spreadsheet Management
Timeline
Accounts Payable Clerk
Primo Water
01.2024 - 02.2024
Pharmacy Technician
Kelly Services
09.2023 - 02.2024
Administrative Assistant
Spherion Staffing
03.2023 - 06.2023
Claims Representative
United Healthcare Group
08.2022 - 12.2022
Data Entry Clerk
Carrier Airconditioning & Refrigeration
09.2020 - 12.2020
Customer Support Specialist
TruGreen Lawn Care
05.2020 - 07.2022
Customer Service Representative
Results Companies
06.2017 - 07.2018
High School Diploma -
Stepping Stone High School