ALEXIS WILSON
Waldorf,MD
Summary
I am a hardworking, dedicated administrative professional seeking a position where my strong customer service, exemplary communication, teamwork, technological, and strategic planning skills will be utilized. I am confident that my work experience, skillset, and strong work ethic will make me a great addition to your organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Patient Service Coordinator
MedStar Urgent Care- Capitol Hill
- Greeting all patients and visitors
- Answering phones, emails, and fax messages
- Completing daily tasks given by management
- Collecting payments at the time of service
- Running health insurance and calling payer to confirm eligibility
- Maintaining a clean work space and breaking room
- Complete the opening and closing checklist
- Sending out medical records to legal companies.
Security Officer
MedStar Washington Hospital Center
04.2023 - 12.2023
- Patrols on assigned posts
- Checking locked and secured locations
- Unlocks for workers in the hospitals that needed access
- Responding to fair alarms, disruptive visitors, and patients
- Routine drills to prepared for different situations
- Writing daily reports
- Greeting all personnel, visitors and patients
- Escort discharged inmates out to transportation
- Release the deceased to the ME office or funeral homes.
Front Desk Coordinator
Auto Care Association (ACA)
10.2017 - 03.2023
- Welcomes visitors in a warm and friendly manner
- Answers and directs phone calls and general inbox association emails in a polite and welcoming manner
- Coordinates educational lunch and learn staff events
- Maintains supplies and kitchen inventory
- Performs Accounts Receivable duties
- Sorts, images, documents, files, and archives by form type
- Assists with special projects as requested (PAC, CRM)
- Maintains vendor relationships and contract renewals
- Manages conference room reservation system
- Captures information based on member requirement and verify data that is provided
- Created standard operating procedures, staff evacuation plans, and equipment user manuals for my position
- Plans special events
- Maintains cleanliness and organization of workspace common areas
- Assists with new hire onboarding.
Security Officer
Securitas
01.2015 - 10.2017
- Site supervisor
- Oversaw day-to-day security operations
- Established procedures and policies
- Post orders to include enforcement of client/company rules, policies, and/or regulations
- Designed a plan for alarms and detect emergencies and how to solve the problems when they occur
- Acted as a crime deterrent while always maintaining a positive and professional demeanor
- Provided security and client services, to build productive relationships, ensure client safety, and resolve complex issues
- Organized and hosted social events for clients.
Education
DIPLOMA -
Friendly High School
Washington, DC01.2013
Skills
- Microsoft Office Proficient (MS Word, MS Excel, MS PowerPoint)
- Exceptional Communication Skills
- Able to Master New Skills Quickly
- Consistently Meets or Beats Deadlines
- Attention to Details
- Proactive Problem Solver
- Goal Oriented
- Process Management
- Upholds Confidentiality and Discretion
- BLS Certification
- CPR / AED / First Aid Certification
- Healthcare Systems Knowledge
- Appointment Scheduling
- Strong Organization
- Patient Registration
- Insurance Verification
- Patient confidentiality
- Customer Service
- HIPAA Compliance
- Patient Education
- Medical Billing
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Money Handling
- Patient check-in
- Relationship Building
- Phone and Email Etiquette
- Flexible Schedule
- Medical Terminology
- Insurance Billing
- Payment Processing
- Information Collection
- Clerical and Filing Support
- Resolving Problems
- Caring and Empathetic
- Safety Monitoring
- Conflict Resolution
Timeline
Security Officer
MedStar Washington Hospital Center
04.2023 - 12.2023
Front Desk Coordinator
Auto Care Association (ACA)
10.2017 - 03.2023
Security Officer
Securitas
01.2015 - 10.2017
Patient Service Coordinator
MedStar Urgent Care- Capitol Hill
DIPLOMA -
Friendly High School
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