ALEXIS WITHERSPOON
Elk Grove
Summary
Dynamic Dispatcher and Executive Assistant with extensive experience at Ontario Refrigeration Service, Inc. Proven ability in payroll processing and customer service, enhancing operational efficiency. Skilled in data entry and conflict management, I excel in fast-paced environments, ensuring timely communication and resolution of issues while maintaining strong professional relationships.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Dispatcher/Service Coordinator
Ontario Refrigeration Service, Inc.
Sacramento
01.2024 - 06.2025
- Dispatching up to 15 HVAC and refrigeration technicians from Northern California to Bakersfield.
- Administrative support for payroll and corporate office.
- Point of contact for over 100 customer accounts in Northern California.
- POs and reconciliation.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Verified driver credentials prior to assigning them a route or task.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed strategies for improving efficiency within the dispatch department.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Ensured compliance with safety regulations and company policies.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
Executive Personal Assistant to Director of Operations
Skypack Corporation and Panoramic Inc.
Sacramento
08.2020 - 12.2023
- Entire Payroll processing (Paychex)
- All onboarding and H.R. duties
- Developed multiple Attendance and other H.R. related policies
- Inventory Clerk
- Overseeing Packaging and Printing
- METRC software tracking and tracing
- All incoming and outgoing correspondence/mail
- Social Event Coordinator for both onsite and off-site gatherings
- Exclusively Assisted the Director of Operations and CEO with business planning and successful ideas
- Conducted Daily Updates to upper management on all in house happenings regarding sales, schedules, and employee issues
- Hosted tours and inspections for the D.C.C. and kept an upstanding file system to pass all visits
- Managed all incoming correspondence to ensure timely responses.
- Provided administrative support related to project management tasks.
- Researched potential contacts and clients in order to expand business opportunities.
- Maintained a calendar of appointments, events and activities for the executive.
- Conducted research projects as requested by the executive.
- Followed up on action items assigned by the executive in a timely manner.
- Greeted visitors and answered phone calls on behalf of the executive.
- Acted as liaison between the executive office and other departments within the organization.
- Ensured that all confidential information was handled securely according to company policy.
- Reviewed incoming mail and distributed it accordingly.
- Maintained an organized filing system for easy access to documents when needed.
- Assisted with special projects such as creating databases or organizing files.
- Monitored inventory levels of office supplies, placed orders when necessary.
- Performed various clerical tasks and organized office areas to promote productivity.
- Managed household inventory and maintenance schedules.
- Screened telephone calls and inquiries and directed as appropriate.
- Organized work projects around client's house.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Maintained clerical correspondence via email and phone.
- Acted as the liaison between the executive and clients, maintaining strong professional relationships.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
Dispatcher
United Cerebral Palsy Transportation
Sacramento
07.2018 - 06.2020
- Dispatcher and administration officer for up to 33 drivers
- Maintain client database/files and correspondence with current medical information and contacts.
- Assist with overflow dispatch for Paratransit in Sacramento and surrounding areas
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Ensured compliance with safety regulations and company policies.
Dispatcher/Customer Service
Mark III Construction
Sacramento
08.2017 - 09.2017
- Dispatched 11-15 HVAC and plumbing technicians throughout California.
Administrative Assistant / Warranty Administrator
RVs of Sacramento
Sacramento
12.2016 - 03.2017
- Inventory Clerk
- Warranty administration and processing
- Delegation and completion of work orders on units by technicians.
Freight Coordinator
Tony's Fine Foods
West Sacramento
01.2016 - 09.2016
- Selected the most efficient routes in compliance with delivery instructions
- Manually created high volume cross-dock shipments, assigned carriers and dispatched shipments.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Accurately Coordinated rush orders and order changes.
- Resolved problems for customers, warehouses and carriers.
- Acted as a liaison between logistics, carriers and customers.
- Produced accurate bills of lading and updated shipment status information.
- Completed all necessary customs documents and other paperwork.
Dispatcher/ Assistant Router
Tony's Fine Foods
West Sacramento
04.2015 - 01.2016
- Acquired Roadnet Routing Software knowledge and Ability to understand basic mapping software for time sensitive product delivery
- Acquired ability to understand load constraints, time windows for delivery, and deliver excellent customer satisfaction and positive feedback.
- Efficiently communicated route details, needs, and requirements to our delivery drivers, customers, sales representatives; and formulated new ways to do so adopted by the department.
- Worked closely with our Sales and Transportation team setting up the routes for each day's delivery process.
- Worked closely with our entire Operations and Sales team, ensuring that our routes get put together in a manner that gives each group the highest level of customer satisfaction and cost savings.
Transportation Clerk/Driver A/R Check-In
Tony's Fine Foods
West Sacramento
01.2014 - 04.2015
- Scheduled drivers, PO issuance, scheduled equipment maintenance.
- Assisted the Fleet Managers to ensure that all loads were delivered on time.
- Assisted with investigating and resolving all complaints, questions and problems regarding ETAs and load conditions.
- Assisted with safety training through safety bulletins
- Assisted with Yard and Driver Safety programs
- Ensured that all Hours of Service regulations, DOT / State regulations, and company safety policies were adhered to.
- Ensured DOT Paper-logs and/or E-Logs were completed and correct.
- Reported and recorded all collisions, injuries, and equipment damages on the safety registered in a timely manner.
- Efficiently checked in delivery routes.
Customer Service Representative
Tony's Fine Foods
West Sacramento
01.2012 - 01.2014
- Manually keying high volume phone orders for warehouse picking.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Customer Service Support
Tony's Fine Foods
West Sacramento
05.2011 - 01.2012
- Receptionist Assistant
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Verified and logged in deadlines for responding to daily inquiries.
- Maintained and reserved the executive conference room calendar.
- Provided customer service support in person and by telephone.
- Provided customer service support to guests visiting the premises.
- Provided customer service support to visitors with questions or concerns.
- Answered phones, responded to inquiries, and provided customer service support.
Education
CCMA Certification-CA - Certified Clinical Medical Assistant
Medical Assistant Training Program
Sacramento, CA11-2025
Some College (No Degree) -
Sacramento State University
Sacramento, CASkills
- Payroll
- Microsoft Office
- Phone etiquette
- Clerical experience
- Time management
- Typing
- Call center
- HVAC
- Training and development
- Personal assistant experience
- Customer service
- Quality assurance
- Freight & Logistics
- Leadership
- Executive administrative support
- Data entry
- Front desk
- Supervising experience
- Microsoft Outlook
- Human resources
- Conflict management
- Dispatching
- Administrative experience
- Organizational skills
Certification
Driver's License, 07/01/07-10/31/27
Accomplishments
- Employee of the Year- United Cerebral Palsy
References
References available upon request.
Timeline
Dispatcher/Service Coordinator
Ontario Refrigeration Service, Inc.
01.2024 - 06.2025
Executive Personal Assistant to Director of Operations
Skypack Corporation and Panoramic Inc.
08.2020 - 12.2023
Dispatcher
United Cerebral Palsy Transportation
07.2018 - 06.2020
Dispatcher/Customer Service
Mark III Construction
08.2017 - 09.2017
Administrative Assistant / Warranty Administrator
RVs of Sacramento
12.2016 - 03.2017
Freight Coordinator
Tony's Fine Foods
01.2016 - 09.2016
Dispatcher/ Assistant Router
Tony's Fine Foods
04.2015 - 01.2016
Transportation Clerk/Driver A/R Check-In
Tony's Fine Foods
01.2014 - 04.2015
Customer Service Representative
Tony's Fine Foods
01.2012 - 01.2014
Customer Service Support
Tony's Fine Foods
05.2011 - 01.2012
CCMA Certification-CA - Certified Clinical Medical Assistant
Medical Assistant Training Program
Some College (No Degree) -
Sacramento State University
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