Alexis Wittman
American Falls,ID
Summary
Achiever, Discernment, Exactness
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Member Assistance Department
Idaho Central Credit Union
Pocatello, Idaho
09.2022 - Current
- In my current role, I assist members in achieving financial stability by guiding them through challenging financial situations.
- I carefully evaluate each case from multiple perspectives, making informed, strategic decisions to determine the best course of action.
- This includes exercising judgment to approve or deny requests, always with the goal of ensuring a fair and effective resolution for the member.
- My ability to assess complex situations and make executive decisions has been key to helping members improve their financial well-being.
Member Contact Center
Idaho Central Credit Union
Pocatello, ID
07.2021 - 09.2022
- Implemented strategies to enhance customer satisfaction and loyalty.
- I effectively de-escalated angry members by staying calm, listening to their concerns, and addressing issues with empathy and a positive attitude. This approach helped diffuse tension and create a more constructive environment.
Education
Bachelor of Science - Marriage And Family Therapy
Brigham Young University Idaho
Rexburg, IDAssociate of Science - Early Childhood Special Education
Brigham Young University Idaho
Rexburg, IDBachelor of Science - Information Technology
Western Governors University
Salt Lake City, UTSkills
- Data entry expertise
- Document preparation
- Calendar management
- Workload delegation
- Goal setting and achievement
- Staff training and development
- Verbal and written communication
- Problem-solving
Timeline
Member Assistance Department
Idaho Central Credit Union
09.2022 - Current
Member Contact Center
Idaho Central Credit Union
07.2021 - 09.2022
Bachelor of Science - Marriage And Family Therapy
Brigham Young University Idaho
Associate of Science - Early Childhood Special Education
Brigham Young University Idaho
Bachelor of Science - Information Technology
Western Governors University