Alexis Wolff
Appleton,United States
Summary
Articulate, energetic and goal-oriented with exemplary passion for fostering positive relationships with members and cultivating partnerships to enhance business growth. With over 10 years of experience specializing in quality, speed and process optimization. Motivated to maintain member satisfaction and contribute to the overall success of the company.
Overview
6
6
years of professional experience
Work History
Data Entry Administrator
Johnson & Johnson Kenvue
2023.11 - Current
- Assisted consumers with online orders, payment, and technical errors.
- Identified trends and patterns in complex datasets, driving strategic recommendations for process improvements.
- Responsible for investigating deviations from data by initiating follow up to resolve issues in accurate and timely manner to ensure consumer retention.
- Improved data accuracy by conducting thorough data cleansing and validation processes.
- Developed strong working relationships with consumers by consistently delivering high-quality results tailored to their unique requirements.
Guest Service Administrator
Bergstrom Automotive
2018.08 - 2023.06
- Acted as a liaison between multiple departments by arranging guest call-backs, managing daily schedules, and delegated tasks to improve overall organizational function.
- Managed high-stress situations effectively, with empathy and professionalism under pressure while resolving disputes or conflicts.
- Corresponded with guest promptly regarding maintenance, services, and pricing via email and inbound calls ranging from 80-120 calls daily.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Sales Development Acquisitionist
J.J. Keller & Associates
2021.01 - 2021.12
- Continuously expanded knowledge of OSHA, DOT, and HR requirements and standards by federal and State legislation through training sessions and self-directed learning.
- Identified client business needs and data sources effectively to help meet all legislation requirements to protect workers from potentially hazardous work methods, processes, and materials
- Promptly resolved business concerns with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Improved data accuracy by conducting thorough data cleansing and validation processes.
Human Resources Manager
Elaine's Wedding Center
- Handled public relations
- Conducted onboarding training and exit interviews
- Coordinated staff meetings between multiple locations
- Developed and implemented a performance management system that improved employee engagement and productivity on a quarterly basis.
Education
Psychology -
University Wisconsin of Oshkosh
Oshkosh, WI05.2025
Political Science -
University of Wisconsin Oshkosh
Oshkosh, WI05.2025
Skills
- Client Relations
- Workload Management
- Data Entry Documentation
- Proficient in Microsoft Outlook, Excel, Teams
- Active Listening
- Discrepancy Resolution
- Complaint Handling
- Administrative Support
- Reliable and Responsible
Timeline
Data Entry Administrator
Johnson & Johnson Kenvue
2023.11 - Current
Sales Development Acquisitionist
J.J. Keller & Associates
2021.01 - 2021.12
Guest Service Administrator
Bergstrom Automotive
2018.08 - 2023.06
Human Resources Manager
Elaine's Wedding Center
Psychology -
University Wisconsin of Oshkosh
Political Science -
University of Wisconsin Oshkosh
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