Alexis Woodley
Memphis,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Package Handler
FedEx
06.2022 - Current
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
Customer Service Representative
Verizon
05.2019 - 06.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Call Center Representative
Pizza Hut Call Center
02.2018 - 04.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
High School Diploma -
Bolton High School
Arlington, TN06.2021
Skills
- Problem Resolution
- Critical Thinking
- Customer Service
- Money Handling Abilities
- Active Listening
- Problem-Solving Abilities
Timeline
Package Handler
FedEx
06.2022 - Current
Customer Service Representative
Verizon
05.2019 - 06.2022
Call Center Representative
Pizza Hut Call Center
02.2018 - 04.2019
High School Diploma -
Bolton High School