ALEXIS WRIGHT
Summary
Achieve high career growth through a continuous process of learning for achieving goals and keeping myself dynamic in the changing scenario to become a successful professional. Family, friends, and service.
Overview
8
8
years of professional experience
Work History
Senior Resolution Coordinator - Fraud OP
Walmart Home Office
01.2022 - Current
- Documents routine workflows, resource requirements, dependencies, and criticalities
- Operate through accertify, ekata, and cca/uno along with several other websites at once
- Track metrics and documentation using Excel and other Microsoft office tools.
- Increased department efficiency through thorough documentation of case details, leading to well-informed decision making.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Reduced fraud losses by implementing effective detection strategies and monitoring systems.
- Collaborated with cross-functional teams to identify potential fraud risks and implement preventive measures.
- Contributed to a positive work environment by fostering teamwork, open communication, and professional development opportunities among team members.
- Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.
- Provided exceptional customer service during sensitive situations involving identity theft or account compromise while preserving customer trust in the company''s security measures.
Amazon Delivery Driver
AMAZON DSP
06.2020 - 02.2021
- Optimize customer satisfaction by transporting and delivering goods, merchandise, and other items to homes, retail locations, and other delivery destinations while adhering strictly to delivery driving routes and time schedules for the Amazon company
- Utilizes excellent time management and organizational skills to ensure maximum productivity and efficiency is maintained with each delivery
- Utilizes company applications to check routes, calculate estimated delivery times, optimize Amazon operations and timelines
- Trained 45+ onboarding delivery drivers to perform delivery service using Amazon as a part of a member training initiative
- Possess strong interpersonal skills, ability to logically navigate various locations, able to communicate effectively with both coworkers, dispatch, and customers
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
Amazon Warehouse Associate
AMAZON PRIME
03.2020 - 07.2020
- Work inside an Amazon warehouse, selecting, packing and shipping customer orders
- Utilizes customer service expertise and innovative promotion through the use of critical thinking and extensive problem solving skills, data collection, analysis, and reporting
- Improved warehouse efficiency by streamlining inventory management processes.
- Utilizes effective leadership and training techniques in employee on-boarding training and development.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Assistant Manager
ADVENTURE KIDS PLAYCARE
02.2019 - 06.2019
- Maintain a child-centered, developmentally appropriate learning environment for children 6 weeks-4 years of age
- Maintain compliance with the Texas Department of Protective and Regulatory Services Minimum Standards and Guidelines for Day Care Centers
- Drive a multifunction bus
- Demonstrated the ability to lead a team of teachers and support staff to accomplish administrative, operational, and logistical functions in accordance with state licensing regulations and the operating policies
- Including, but not limited to, excellent verbal and written communication skills and the ability to evaluate and solve problems
- Ensure the following administrative duties are performed: financial feasibility (accounting, budget, and cost control), internal marketing and customer service (enrollment tours and parent engagement), maintaining staff and children files, and maintaining state licensing and other statutory regulations
- Communicate with the Owner and Executive Director the appropriate support team members concerning administrative, operational, and personnel matters as needed
- Adhere to procedures to ensure the health and safety of children, parents, and staff
- Maintain state training requirements and provide opportunities for staff to obtain professional development.
Assistant Manager
AMAZING LASH STUDIO
04.2017 - 12.2017
- Specializes in driving sales, building product/customer loyalty, and creating owners of Amazing Lash Studio products and services utilizing immense product knowledge and sales, providing a complete solution for customers
- Demonstrates desired behavior for staff including focus on membership sales, customer service, cash management, retail sales, member retention, staff interaction, and follow-up with guests
- Organizes and facilitates employee training courses on various internal processes
- Sales floor timekeeper, monitors the floor ensuring proper staffing is maintained and adequate employee breaks and lunch rotations, promptly notifies corporate offices of foreseeable staff shortages
- Act as the general manager / operations manager of the Amazing Lash Studio: Manage and oversee all aspects of studio operations
- Operations manager duties include ensuring a high level of service, and execution of organizational standards.
Lead Supervisor
PANDORA JEWELRY
11.2015 - 05.2017
- Support Management in general operations of the store to ensure a great customer experience and maximum profitability
- Provided comprehensive support to mid-to-high level promotional projects and processes, resulting in enhanced effectiveness of business operations
- Directed recruitment/training/staff development initiatives to maximize productivity and growth potential
- Supervises associates engaged in all selling and operational activities, including inventory management, ringing POS transactions, and in performing services for customers
- Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full potential
- Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards
- Administer daily operations to ensure policies were adhered to and understood by staff
- Demonstrated capacity to provide comprehensive support for senior-level staff through management and coordination of mid-to-high-level projects and processes in support of effective business operations, required safety training courses, and employee onboarding processes
- Maintains an awareness of customers to both increase service levels and reduce security risks; remains current on operational policies regarding payment and exchanges, and security practices.
Education
Associate of Science - Early Childhood Education
TRINITY VALLEY COMMUNITY COLLEGE
Associate of Science - Kinesiology
TARRANT COUNTY COMMUNITY COLLEGE
Bachelor of Science - Kinesiology
UNIVERSITY OF TEXAS AT ARLINGTON
Skills
- Assertiveness
- De-Escalation Techniques
- Professional ethics understanding
- Organizational Skills
- Conflict resolution skills
- Task Prioritization
- Active Listening
- Excellent Communication
- Self Motivation
- Decision-Making
- Attention to Detail
- Adaptability and Flexibility
- Problem-Solving
- Analytical Skills
- Team building
- Goal Setting
- Information Collection
- Multitasking Abilities
- Teamwork and Collaboration
Timeline
Senior Resolution Coordinator - Fraud OP
Walmart Home Office
01.2022 - Current
Amazon Delivery Driver
AMAZON DSP
06.2020 - 02.2021
Amazon Warehouse Associate
AMAZON PRIME
03.2020 - 07.2020
Assistant Manager
ADVENTURE KIDS PLAYCARE
02.2019 - 06.2019
Assistant Manager
AMAZING LASH STUDIO
04.2017 - 12.2017
Lead Supervisor
PANDORA JEWELRY
11.2015 - 05.2017
Associate of Science - Early Childhood Education
TRINITY VALLEY COMMUNITY COLLEGE
Associate of Science - Kinesiology
TARRANT COUNTY COMMUNITY COLLEGE
Bachelor of Science - Kinesiology
UNIVERSITY OF TEXAS AT ARLINGTON