Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Wright

Corbin ,KY

Summary

Dynamic Peer Support Specialist with a proven track record at Maximus Federal Services, excelling in high-pressure environments. Demonstrated expertise in recovery guidance and relationship building, significantly enhancing customer satisfaction. Skilled in problem-solving and substance abuse awareness, adept at fostering resilience and promoting client success through effective support and empathy.

Friendly, empathetic, and dedicated to providing compassionate support. Understanding mental health challenges and proficient in active listening and crisis intervention. Committed to fostering supportive environment and empowering others towards positive outcomes.

Offering strong interpersonal skills and ability to build trust and rapport quickly, eager to learn and grow in this field. Delivers empathy and understanding, with aptitude for active listening and crisis intervention. Ready to use and develop these skills in Desired Position role.

Developed key communication and support skills in mental health environment. Focused on active listening and crisis intervention, ensuring compassionate approach. Seeking to transition into new field, leveraging these transferable skills to make meaningful impact.

Overview

2
2
years of professional experience

Work History

Peer Support Specialist

My Sisters Keeper
08.2024 - Current
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assisted clients in setting realistic goals and provided support during their journey towards achieving them.

CSR

Maximus Federal Services
07.2023 - 07.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service

Burger King
01.2023 - 06.2023
  • Boosted company reputation by consistently delivering exceptional customer service experiences.
  • Streamlined order processing for faster customer service and increased sales.
  • Generated reports and tracked customer service metrics on daily basis.
  • Streamlined account management processes for improved efficiency and customer service.

Education

Diploma -

Grayson County High School
Leitchfield, KY

Bachelor Of Social Work -

University of The Cumberlands
Williamsburg, KY

Skills

  • Peer support ethics
  • Recovery guidance
  • Boundary setting
  • Substance abuse awareness
  • Problem-solving skills
  • Relationship building skills

Timeline

Peer Support Specialist

My Sisters Keeper
08.2024 - Current

CSR

Maximus Federal Services
07.2023 - 07.2024

Customer Service

Burger King
01.2023 - 06.2023

Diploma -

Grayson County High School

Bachelor Of Social Work -

University of The Cumberlands
Alexis Wright