ALEXIS ZAINEY
Denver
Summary
Dynamic Delivery Manager at Tesla Motors with a proven track record in client relationship management and operational efficiency. Expert in conflict resolution and skilled in Microsoft software, I consistently exceed customer expectations and drive team performance, achieving high satisfaction rates and fostering community engagement through strategic partnerships.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Service Delivery Manager
Tesla Motors
Denver
10.2024 - Current
- Established key performance metrics for the team including response time, quality assurance scores, and customer retention rates.
- Facilitated communication between internal departments such as sales, marketing, and finance to ensure seamless customer experience across multiple touch points.
- Managed budget allocations for temporary labor during high volume delivery times.
- Negotiated contracts and proposals with vendors and event prospects to improve Tesla's sales interactions
- Investigated escalated issues from customers in order to provide timely resolutions while maintaining high levels of client satisfaction.
- Developed lasting relationships with community programs to involve Tesla with the surrounding green initiatives.
Delivery Supervisor
Tesla Motors
Denver
01.2024 - 10.2024
- Performed regular reviews of employee performance related to quality assurance standards.
- Handled customer inquiries regarding delivery issues or complaints promptly and professionally.
- Prepared reports detailing operational data such as number of deliveries per day, week, month.
- Trained new employees on company policies and procedures related to delivery operations.
- Negotiated contracts with vendors for cost-effective shipping solutions for customers.
- Inspected vehicles regularly to ensure they meet safety standards and are in proper working order.
Senior Sales Advisor
Tesla Motors
Indianapolis
11.2018 - 01.2024
- Results-driven, dynamic, and committed to growth, excelling in Service Center operations, achieving excellence in customer satisfaction, people, operations, and financials.
- Exceed customer expectations, coaching and guiding the team to elevate the overall service experience and implement appropriate standards and processes.
- Understanding and optimizing branch center performance, working cross collaboratively with teams and leaders to drive operational efficiency and continuous improvement.
Education
Bachelor of Art - Art History
Herron School of Art & Design
01.2017
Skills
- Client Relationship Management
- Microsoft Software
- Schedule Coordination
- Conflict Resolution
- Time Management
- Deadline Management
Certification
- Colorado Public Notary
- Proctor for Colorado Sales Licensing
Timeline
Associate Service Delivery Manager
Tesla Motors
10.2024 - Current
Delivery Supervisor
Tesla Motors
01.2024 - 10.2024
Senior Sales Advisor
Tesla Motors
11.2018 - 01.2024
Bachelor of Art - Art History
Herron School of Art & Design
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