Alexis Zamudio
San Antonio,TX
Summary
Motivated qualified critical thinker with superior analytical and troubleshooting talents. Background of 7 years of QA experience in all phases of life cycle. Proficient and adept in fast-paced development environments. Proven problem-solver with strong time management skills and an analytical approach. Ready to apply 12 years of work experience to a challenging new role. Great track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Dedicated to analyzing and resolving defects.
Overview
13
13
years of professional experience
Work History
Senior Quality Analyst
Wells Fargo
San Antonio, TX
11.2016 - Current
- Developed and maintained quality assurance procedure documentation.
- Monitored work done by Home Preservation Specialists to ensure quality was met and procedures were being followed.
- Ensured deadlines were met and took appropriate action to ensure there was no repercussion to my department/company when deadlines were not met.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Helped build a report that would allow us to keep track of a particular program offered to borrowers in order to avoid any illogical issues and to make sure client received timely help.
- Reviewed 50-100 files per day
Home Preservation Specialist
Wells Fargo
San Antonio, TX
05.2014 - 11.2016
- Serves as the single point of contact to borrowers whose loans are delinquent or at high risk for delinquency.
- Understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Communicated information regarding delinquency and ways we could offer assistance.
- Collect, Identify, maintain, track and log requested documentation for review.
- Gathered necessary information and compiled a package to submit to underwriting
- Communicate with borrowers and/or agencies of loan modification decision, current status, options, timelines, coordination touch points, and borrower obligations through the process.
- Ability to manage pipeline of loans on a daily basis, meet/exceed production expectations and create positive relationships and rapport with customers and/or agencies.
Lead Teller/ Personal Banker
Security Service Federal Credit Union
San Antonio, TX
08.2010 - 05.2015
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Carried out day-day-day duties accurately and efficiently.
- Continually boosted branch production and revenue by 100% by consistently meeting all monthly and quarterly sales goals.
- Constantly met and exceeded goals on loan products and other financial services that were beneficial to the customer.
- Ordered cash as the branch needed weekly.
- Helped with audits whether it was a personal teller being off or the branch as a whole.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained energy and enthusiasm in fast-paced environment.
Education
Business
University of The Incarnate Word
San Antonio, TXSkills
- Adaptability and Flexibility
- Verbal and Written Communication
- Information gathering
- Attentive and Observant
- File management
- Problem Solving
- Time Management
- Client engagement and assistance
- Quality Issue Identification
Basketball Trainer/Coach
For the past 5 years on weekends and summers I volunteer with the YMCA and youth sports teams as an assistant coach and trainer for the local camps and for CYO leagues with head Coach Arturo Vela. Basketball has always been a huge passion of mine therefore it has been extremely rewarding to be able to share my passion for basketball with the youth and pass on everything I’ve learned through coaching.
- I have experience in teaching different age groups, both male and female, from basic preliminary skills by teaching them different drills that will prepare them to play in competitive tourneys.
- Motivated children/players to develop skills and behaviors that build a strong foundation, supervision, and oversight.
- Built relationships with students to create a positive attitude, safe, resourceful and welcoming school culture.
- Established strong relationships with the children’s parents and communicated frequently with them regarding their skill level, weaknesses and strengths.
- Provided parents with methods on how to help their children practice drills at home to better hone their skills.
- Handled head coach responsibilities in the absence of the head coach.
Arturo Vela - 2107817709
Languages
Spanish
Native or Bilingual
References
Arturo Vela - 210-781-7709
Jim Holik - 210-286-7010
Julio Escamilla - 210-883-5728
Karina Perry - 210-857-8476
Timeline
Senior Quality Analyst
Wells Fargo
11.2016 - Current
Home Preservation Specialist
Wells Fargo
05.2014 - 11.2016
Lead Teller/ Personal Banker
Security Service Federal Credit Union
08.2010 - 05.2015
Business
University of The Incarnate Word
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