Alexis Zavala
Garden Grove,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication and also a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Guest Service Associate
Yogurtland
02.2022 - 10.2023
- Greeted guests upon arrival by providing warm welcome.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required
- Learned duties for various positions and provided backup at key times.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Education
Associate of Arts - Business Economics
Fullerton College
Fullerton, CA05.2026
Certificate -
UEI College - Gardena
Gardena, CA08.2023
High School Diploma -
Western High School
Anaheim05.2022
Skills
- Report Generation
- POS Systems
- Guest Relations
- Payment Processing
- Data Entry
- Customer Service
- Issue Resolution
- Flexible Schedule
- Financial Transactions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Service Associate
Yogurtland
02.2022 - 10.2023
Associate of Arts - Business Economics
Fullerton College
Certificate -
UEI College - Gardena
High School Diploma -
Western High School