Alexis Zitta
Apex,NC
Summary
Performance-driven and dedicated Store Manager with 5 years of experience working for a billion dollar jewelry retail brand with top-notch abilities in customer satisfaction and sales performance. Forward-thinking leader in addressing and resolving concerns, optimizing operations and engaging with customers to promote loyalty and drive revenue while managing a team from 12-15 individuals.
Overview
6
6
years of professional experience
Work History
Store Manager
Kendra Scott
Raleigh, NC
01.2020 - Current
- Drove store sales to achieve number 1 ranking repeatably among 100 locations company-wide over a 6 month period
- Boosted sales by 20% since the beginning of the year by effectively cultivating customer rapport and delivering superior customer service
- Established succession planning by training and mentoring 5 associates into leadership positions.
- Hired, trained and supervised retail team members bringing in $1.3 million in annual revenue.
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Assistant Retail Store Manager
Kendra Scott Design
Durham, NC
06.2018 - 01.2020
- Recruited and retained top talent, with a focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency
- Increased event revenue by 25% over six month period by partnering with local non-profits in the community and educating customers about philanthropy portion of the business
- Supervised, coached, and developed team members that embodied excellent customer service.
Key Holder
Kendra Scott Design
San Antonio, Texas
05.2016 - 05.2018
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Coached 20 employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Sales Representative
Kendra Scott Design
San Antonio, TX
11.2015 - 04.2016
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Worked alongside 20 retail representatives to boost sales by enhancing product presentations and advertising collateral
Education
BBA - Business Management
The University of Texas At San Antonio
San Antonio, TX05.2018
Skills
- Conflict Resolution
- Interpersonal Communication
- Training and Development
- Maximizing Profitability
- Operations
- Strategic thinker
- Customer Relations
Timeline
Store Manager
Kendra Scott
01.2020 - Current
Assistant Retail Store Manager
Kendra Scott Design
06.2018 - 01.2020
Key Holder
Kendra Scott Design
05.2016 - 05.2018
Sales Representative
Kendra Scott Design
11.2015 - 04.2016
BBA - Business Management
The University of Texas At San Antonio
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