Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alexis Aho

Alexis Aho

Summary

Professional in customer service with track record of delivering high standards of hospitality in busy restaurant and sales settings. Consistently maintained welcoming atmosphere and effectively managed tables and registers to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.

Overview

7
7
years of professional experience

Work History

Sales Associate and Guest Representative -Seasonal

Icy Strait Point
08.2025 - 10.2025
  • Sold and provided information to customers about all the excursions Icy Strait Point has to offer.
  • Assisted loading up boats, walking customers to excursion locations at designated meeting times, and provided background on local history and culture.
  • Processed sales transactions efficiently, minimizing wait times and improving customer service.
  • Updated excursion availability after receiving the dispatch from cruise ships and updating the system in a timely manner.
  • Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to service excellence.
  • Skilled at working independently and collaboratively in a team environment.

Waitress/Bartender

The Michigan House Cafe and Brew Pub
09.2019 - 06.2025
  • Managed multiple tables efficiently, prioritizing tasks to enhance restaurant flow and guest experience.
  • Trained new staff on menu offerings, service standards, and operational procedures to maintain quality.
  • Developed strong relationships with regular patrons, fostering loyalty and encouraging positive word-of-mouth referrals.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Worked flexible hours across night, weekend, and holiday shifts.

Front of House Manager

The Calumet Theatre
07.2022 - 06.2023
  • Supervised daily operations of front of house, ensuring seamless guest experiences and efficient service delivery.
  • Trained and mentored staff in customer service standards, enhancing team performance and guest satisfaction.
  • Managed conflict resolution with patrons, maintaining a positive atmosphere and addressing concerns proactively.
  • Collaborated with management on strategic planning for upcoming events, aligning resources with organizational goals.
  • Collaborated with local businesses to create unique experiences, boosting community engagement and support.
  • Led guided tours, ensuring engaging narratives and rich historical context for diverse audiences.
  • Maintained office organization, overseeing inventory of supplies and managing vendor relationships.
  • Answered phone promptly and responded to emails in a timely manner.
  • Designed creative posters for each event and created ticketing files.
  • Troubleshot technical issues during performances, minimizing disruptions and maintaining workflow.
  • Controlled microphones, sound levels and outputs to produce best experience for shows.
  • Operated lighting and sound boards for shows and acts as needed.
  • Coordinated and organized all volunteers for ushering, concession sales, and cleaning teams.

Sales Associate

Shopko Hometown
07.2018 - 06.2019
  • Assisted customers with product selections and inquiries, enhancing overall shopping experience.
  • Maintained accurate inventory levels through regular stock audits and replenishment efforts.
  • Processed transactions efficiently, ensuring customer satisfaction and operational accuracy on POS system.
  • Trained new sales associates on store policies, procedures, and customer service standards.
  • Collaborated with team members to implement promotional displays, driving sales growth.
  • Resolved customer complaints swiftly, contributing to improved client retention rates.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Some college - humanities courses

Gogebic Community College
05.2019

High School Diploma -

Calumet High School
05.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Goal oriented
  • Multi-tasking strength
  • Reliable and punctual
  • Money handling
  • Flexible schedule
  • Client service
  • Conflict resolution
  • Sales expertise

Timeline

Sales Associate and Guest Representative -Seasonal

Icy Strait Point
08.2025 - 10.2025

Front of House Manager

The Calumet Theatre
07.2022 - 06.2023

Waitress/Bartender

The Michigan House Cafe and Brew Pub
09.2019 - 06.2025

Sales Associate

Shopko Hometown
07.2018 - 06.2019

Some college - humanities courses

Gogebic Community College

High School Diploma -

Calumet High School

Similar Profiles

CREATE PROFILE