Hi, I’m
Alexis Bailey
Hammond,LA
" It is often the small steps, not the giant leaps, that bring about the most lasting change."
Queen Elizabeth II
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
years of professional experience
Work History
Alphonso & AssociatesMandeville, LA
Office Administrator
01.2023 - Current
Job overview
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Processed financial documents, contracts, expense reports and invoices.
- Filtered emails based on importance and escalated issues to leadership.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
- Collaborated with administrative support to oversee calendars and prioritize meetings and appointments.
- Created memos, letters and other documents, fostering internal and external communication.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Automated office operations by managing client correspondence and data communications.
PJ's CoffeeCovington, LA
Shift Leader Manager
02.2021 - 05.2023
Job overview
- Upheld company standards and compliance requirements for operations.
- Managed daily cash intake by counting out registers and tabulating profits.
- Coached employees on interactions with customers to drive exceptional service.
- Reinforced rules to promote superior employee performance.
- Communicated with other shift managers to facilitate continuum of customer service.
- Helped employees accomplish tasks during peak periods.
- Directed and led employees and team members on effective operations, methods and procedures.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
Don's SeafoodHammond, LA
Server
07.2018 - 06.2021
Job overview
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
Education
Ponchatoula High SchoolPonchatoula, LA
High School Diploma
05.2020
University Overview
- Dancer for Wavettes, 2016 to 2020
- Participated in Key Club, 2016-2020
University of Southern MississippiHattiesburg, MS
Some College (No Degree) from Interior Design
Skills
- Certified in Quickbooks Online
- Customer Service
- Workforce Management
- Documentation and Reporting
- Experience in MS Office
- Employee Development
- Complex Problem Solving
- Verbal and Written Communication
- Team Leadership
- Technical Proficiency
- Teamwork and Collaboration
- Planning Events
- Time Management
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Administrator
Alphonso & Associates
01.2023 - Current
Shift Leader Manager
PJ's Coffee
02.2021 - 05.2023
Server
Don's Seafood
07.2018 - 06.2021
Ponchatoula High School
High School Diploma
University of Southern Mississippi
Some College (No Degree) from Interior Design
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