Alexis Breen
Tampa,FL
Summary
Client Services Supervisor/ Administrative Assistant/ Data-Entry Team Lead/ Server: Extroverted and hard-working employee with excellent and highly developed customer service skills. Adaptable and enthusiastic. Proven experience working in fast-paced environments while providing consistence and exceptional customer service and work ethic. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Looking for an opportunity to employ my skills in interacting with customers and providing them with a positive and enjoyable experience.
Overview
14
14
years of professional experience
Work History
Medical Intake Specialist
Bio Genetics Laboratory
St. Petersburg, FL
03.2024 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
- Processed medical intake forms accurately and efficiently
- Utilized knowledge base to answer inquiries from customers quickly and effectively
- Maintained high levels of professionalism while interacting with customers via phone
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Made outbound calls to providers to obtain information necessary to create or update authorization
- Maintained strong call control and quickly worked through scripts to address problems
- Maintained accurate records of all client interactions according to agency policies and procedures
- Ensured that all necessary medical history intake forms were completed accurately before discharged to necessary departments
- Verified insurance eligibility, benefits and patient liabilities for defined services
- Received inbound calls to obtain clinical information from providers to create authorizations and completions of medical intakes
- Conducted patient intake interviews to collect medical information and insurance details
Server
Daily Eats
Tampa, FL
10.2023 - 03.2024
- Assisted co-workers with side-work and food-running when help was needed
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Delivered food and drink orders promptly and courteously
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Stayed informed about daily specials, new menu items, promotions
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
Server Assistant/Barback
Bouzy Tampa
Tampa, FL
07.2023 - 10.2023
- Organized menus, silverware, and condiments at each table prior to seating guests
- Maintained cleanliness of dining area by wiping down tables after each seating
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters
- Ensured that all utensils were sanitized properly before use
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service
- Cleared dishes after courses for prompt table maintenance
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service
- Set up glassware for customers in anticipation of drink orders
Server
Forbici Modern Italian
Tampa, FL
04.2023 - 10.2023
- Quickly established positive working relationships with co-workers/ creating a welcoming and enjoyable environment for customer’s
- Provided exceptional service to high volume of daily customers
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Operated POS terminals to input orders, split bills and calculate totals
- Assisted co-workers with side-work and food-running when help was needed
- Maintained clean work stations resulting in an exemplary and enjoyable environment to dine at.
Server
Bar Louie
Tampa, FL
04.2022 - 04.2023
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Server
Rocco’s Tacos &Tequila Bar
Tampa, FL
03.2022 - 05.2022
- Quickly established positive working relationships with co-workers/ creating a welcoming and enjoyable environment for customer’s
- Learned up-to-date knowledge of the menu/ drink specials/ weekly specials resulting in providing a more efficient and informational experience for guests
- Assisted co-workers with side-work and food-running when help was needed
- Maintained clean work stations resulting in an exemplary and enjoyable environment to dine at
Client Services Specialist
Gulf Coast Collection Bureau
Sarasota, FL
08.2021 - 01.2022
- Referred unresolved customer service grievances to designated departments for further investigation
- Retrieved additional information from clientele to provide copies of itemizations to consumers requesting said information or disputing accounts and requesting validity of their debt
- Established and managed client relationships including walking clients step-by-step through their online portal for enhanced client experience
- Responsible for resolving any questions or concerns clients may have had
Office Manager/ Executive Assistant/Data Entry Manager
Professional Adjustment Corp. of SW FL, Inc.
, FL
05.2012 - 08.2021
- Managed Staff, prepared work schedules and assigned specific duties
- Demonstrated proficiency operating office equipment and computer applications including business specific software , Microsoft Word, Excel and more
- Fielded phone calls to appropriate departments and individuals
- Established and maintained client relationships
- Facilitated reports to provide clarity around updated account information
- Completed forms in accordance with company procedures
- Provided services to clientele including but not limited to; generating analysis reports, status reports and financial breakdowns
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Executed daily back-up procedures for all entered data.
- Identified errors in the data entry process and corrected them promptly.
- Organized files, updated customer information, and generated reports as requested.
- Entered large volumes of data quickly with a high degree of accuracy.
- Verified entries made in the database against original paper documents to ensure accuracy.
Leasing Agent
Boardwalk at Appleyard Apartments
Tallahassee, Fl
12.2010 - 05.2012
- Responsible for showing and leasing apartment units to future residents through exceptional customer service along with consistently meeting quotas
- Established and maintained professional relationships with future residents along with making future resident feel like a top priority
- Prepared and coordinated model and target apartments
- Established a follow up system to reach out to future residents utilizing professional computer applications including business specific software such as Microsoft Excel
Education
Associates Degree - Business
Tallahassee Community College
05.2012
Skills
- Years of Managerial Experience
- Problem Solving
- Multi-Tasker
- Works Well Under Pressure
- Responsible and Reliable
- Customer Service
- Experienced In Microsoft Office
- Point of Sale (POS) System Operations
- Liquor, Wine and Food Service
- Food Safety Understanding
- Menu Memorization
- Effective Customer Upselling
- Table Setting Arrangements
- Table Bussing
- Fast Learner
- Warm and Friendly
- Relationship Building
- Service-Oriented
- Team Player
- High Energy and Stamina
- High Volume Dining
- Staff Management
- Years of Data Entry Experience
Timeline
Medical Intake Specialist
Bio Genetics Laboratory
03.2024 - Current
Server
Daily Eats
10.2023 - 03.2024
Server Assistant/Barback
Bouzy Tampa
07.2023 - 10.2023
Server
Forbici Modern Italian
04.2023 - 10.2023
Server
Bar Louie
04.2022 - 04.2023
Server
Rocco’s Tacos &Tequila Bar
03.2022 - 05.2022
Client Services Specialist
Gulf Coast Collection Bureau
08.2021 - 01.2022
Office Manager/ Executive Assistant/Data Entry Manager
Professional Adjustment Corp. of SW FL, Inc.
05.2012 - 08.2021
Leasing Agent
Boardwalk at Appleyard Apartments
12.2010 - 05.2012
Associates Degree - Business
Tallahassee Community College
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