Alexis Breen
Tampa,FL
Summary
Client Services Supervisor/ Administrative Assistant/ Data-Entry Team Lead/ Server: Extroverted and hard-working employee with excellent and highly developed customer service skills. Adaptable and enthusiastic. Proven experience working in fast-paced environments while providing consistence and exceptional customer service and work ethic. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Looking for an opportunity to employ my skills in interacting with customers and providing them with a positive and enjoyable experience.
Overview
14
14
years of professional experience
Work History
Medical Intake Specialist
Bio Genetics Laboratory
St. Petersburg , FL
2024.03 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
- Processed medical intake forms accurately and efficiently
- Utilized knowledge base to answer inquiries from customers quickly and effectively
- Maintained high levels of professionalism while interacting with customers via phone
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Made outbound calls to providers to obtain information necessary to create or update authorization
- Maintained strong call control and quickly worked through scripts to address problems
- Maintained accurate records of all client interactions according to agency policies and procedures
- Ensured that all necessary medical history intake forms were completed accurately before discharged to necessary departments
- Verified insurance eligibility, benefits and patient liabilities for defined services
- Received inbound calls to obtain clinical information from providers to create authorizations and completions of medical intakes
- Conducted patient intake interviews to collect medical information and insurance details
Server
Daily Eats
Tampa , FL
2023.10 - 2024.03
- Assisted co-workers with side-work and food-running when help was needed
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Delivered food and drink orders promptly and courteously
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Stayed informed about daily specials, new menu items, promotions
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
Server Assistant/Barback
Bouzy Tampa
Tampa , FL
2023.07 - 2023.10
- Organized menus, silverware, and condiments at each table prior to seating guests
- Maintained cleanliness of dining area by wiping down tables after each seating
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters
- Ensured that all utensils were sanitized properly before use
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service
- Cleared dishes after courses for prompt table maintenance
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service
- Set up glassware for customers in anticipation of drink orders
Server
Forbici Modern Italian
Tampa , FL
2023.04 - 2023.10
- Quickly established positive working relationships with co-workers/ creating a welcoming and enjoyable environment for customer’s
- Provided exceptional service to high volume of daily customers
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Operated POS terminals to input orders, split bills and calculate totals
- Assisted co-workers with side-work and food-running when help was needed
- Maintained clean work stations resulting in an exemplary and enjoyable environment to dine at.
Server
Bar Louie
Tampa , FL
2022.04 - 2023.04
- Provided exceptional service to high volume of daily customers
- Operated POS terminals to input orders, split bills and calculate totals
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
Server
Rocco’s Tacos &Tequila Bar
Tampa , FL
2022.03 - 2022.05
- Quickly established positive working relationships with co-workers/ creating a welcoming and enjoyable environment for customer’s
- Learned up-to-date knowledge of the menu/ drink specials/ weekly specials resulting in providing a more efficient and informational experience for guests
- Assisted co-workers with side-work and food-running when help was needed
- Maintained clean work stations resulting in an exemplary and enjoyable environment to dine at
Client Services Specialist
Gulf Coast Collection Bureau
Sarasota , FL
2021.08 - 2022.01
- Referred unresolved customer service grievances to designated departments for further investigation
- Retrieved additional information from clientele to provide copies of itemizations to consumers requesting said information or disputing accounts and requesting validity of their debt
- Established and managed client relationships including walking clients step-by-step through their online portal for enhanced client experience
- Responsible for resolving any questions or concerns clients may have had
Office Manager/ Executive Assistant/Data Entry Manager
Professional Adjustment Corp. of SW FL, Inc.
, FL
2012.05 - 2021.08
- Managed Staff, prepared work schedules and assigned specific duties
- Demonstrated proficiency operating office equipment and computer applications including business specific software , Microsoft Word, Excel and more
- Fielded phone calls to appropriate departments and individuals
- Established and maintained client relationships
- Facilitated reports to provide clarity around updated account information
- Completed forms in accordance with company procedures
- Provided services to clientele including but not limited to; generating analysis reports, status reports and financial breakdowns
- Performed data entry tasks including keying in numerical or alphanumerical information from source documents into databases.
- Executed daily back-up procedures for all entered data.
- Identified errors in the data entry process and corrected them promptly.
- Organized files, updated customer information, and generated reports as requested.
- Entered large volumes of data quickly with a high degree of accuracy.
- Verified entries made in the database against original paper documents to ensure accuracy.
Leasing Agent
Boardwalk at Appleyard Apartments
Tallahassee , Fl
2010.12 - 2012.05
- Responsible for showing and leasing apartment units to future residents through exceptional customer service along with consistently meeting quotas
- Established and maintained professional relationships with future residents along with making future resident feel like a top priority
- Prepared and coordinated model and target apartments
- Established a follow up system to reach out to future residents utilizing professional computer applications including business specific software such as Microsoft Excel
Education
Associates Degree - Business
Tallahassee Community College
05.2012
Skills
- Years of Managerial Experience
- Problem Solving
- Multi-Tasker
- Works Well Under Pressure
- Responsible and Reliable
- Customer Service
- Experienced In Microsoft Office
- Point of Sale (POS) System Operations
- Liquor, Wine and Food Service
- Food Safety Understanding
- Menu Memorization
- Effective Customer Upselling
- Table Setting Arrangements
- Table Bussing
- Fast Learner
- Warm and Friendly
- Relationship Building
- Service-Oriented
- Team Player
- High Energy and Stamina
- High Volume Dining
- Staff Management
- Years of Data Entry Experience
Timeline
Medical Intake Specialist
Bio Genetics Laboratory
2024.03 - Current
Server
Daily Eats
2023.10 - 2024.03
Server Assistant/Barback
Bouzy Tampa
2023.07 - 2023.10
Server
Forbici Modern Italian
2023.04 - 2023.10
Server
Bar Louie
2022.04 - 2023.04
Server
Rocco’s Tacos &Tequila Bar
2022.03 - 2022.05
Client Services Specialist
Gulf Coast Collection Bureau
2021.08 - 2022.01
Office Manager/ Executive Assistant/Data Entry Manager
Professional Adjustment Corp. of SW FL, Inc.
2012.05 - 2021.08
Leasing Agent
Boardwalk at Appleyard Apartments
2010.12 - 2012.05
Associates Degree - Business
Tallahassee Community College
Similar Profiles
Julieann KapelluschJulieann Kapellusch
Quality Assurance Coordinator at Bio Genetics LaboratoryQuality Assurance Coordinator at Bio Genetics Laboratory
Finn CoxFinn Cox
Call Center Representative at Bio Genetics Medical LabratoryCall Center Representative at Bio Genetics Medical Labratory
Keyla ReyesKeyla Reyes
Sales/Intake Manager | at Bio Genetics LaboratoySales/Intake Manager | at Bio Genetics Laboratoy