Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Alexis D. Mason

California,MD

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Customer Service Representative Agent

Stericycle
Remote, MD
04.2022 - Current
  • Outbound\inbound calls scheduling for imaging services
  • Schedule patients for mammograms, OB ultrasounds, DEXA scans in accordance with Doctors given timeline
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.

Medical Assistant/OR Tech

Newbridge
Waldorf, MD
11.2020 - 03.2022
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Taught patients about medications, procedures and care plan instructions.
  • Assisted physician under fluoroscopy to do pain injections

Geriatric Nursing Assistant

Asbury Solomons
Solomons, MD
09.2014 - 08.2021


  • Lifted, moved, transferred and transported patients using proper body mechanics to prevent accidents.
  • Documented bath record, bowel and bladder training, meal completion and flow sheets to support patient care plan.
  • Observed patients for changes in condition or behavior and reported developments to licensed nursing personnel.
  • Referenced patient care plan to feed, bathe, dress, take vital signs and promote other individualized care while maintaining patient comfort and dignity.
  • Bathed, dressed, groomed, toileted and fed residents to support activities of daily living.
  • Coordinated work tasks with other units and personnel to encourage smooth and efficient flow of information.

Education

High school education -Diploma -

CNA/GNA Certification -

Career And Technology Academy
Prince Frederick, MD
06.2014

Diploma -

Calvert High School
Prince Frederick, MD
06.2014

CNA/GNA CERTIFICATE - undefined

Skills

  • Anatomy and Physiology, basic patient assessment, vital signs, patient care skills, specimen collection
  • Therapy skills, basic pharmacy skills and phlebotomy skills
  • HIPPA/OSHA training
  • Next-Gen , Athena, Epic EMR experience
  • Prior authorizations, medication refills, medical records Inbound/outbound patient
  • Typing 55 WPM
  • Patient/customer care services
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Customer Service and Assistance

Certification

CNA/GNA Certification in Healthcare Provider CPR and First Aid

Timeline

Customer Service Representative Agent

Stericycle
04.2022 - Current

Medical Assistant/OR Tech

Newbridge
11.2020 - 03.2022

Geriatric Nursing Assistant

Asbury Solomons
09.2014 - 08.2021

High school education -Diploma -

CNA/GNA Certification -

Career And Technology Academy

Diploma -

Calvert High School

CNA/GNA CERTIFICATE - undefined

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Alexis D. Mason