Alexis Divine Jeffers
El Paso,TX
Summary
Dedicated Professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
8
8
years of professional experience
Work History
State Farm Agent Team Member and Claims Specialist
BJ Jordan State Farm
07.2022 - Current
- Conducted full claim investigations and reported updates and legal actions.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Interact with clients in person and answer calls to the center.
- Provided professional customer service by determining client needs and solving problems.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Obtained underwriting approval by completing application for coverage.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Upsold additional products and services after identifying customer needs and requirements.
- Evaluated and settled complex insurance claims in strict timeframes.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Account Expert
T-Mobile
09.2021 - 06.2022
- Consulted compassionately with customers to understand reasons for delinquency and develop collaborative payment solutions.
- Recorded address changes and purged records of deceased customers for assigned accounts.
- Received payments and post amounts paid to customer accounts.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Handled administrative tasks expertly, including updating accounts and producing professional business correspondence.
Administrative Student Assistant
Augusta University Testing and Disability Services
08.2018 - 09.2021
- Interact with clients in person and answer calls to the center.
- Received mail and deliveries.
- Monitored and directing day-to-day Operations of the front desk and lobby.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed paper and electronic filing systems by routing various documents.
- Established administrative work procedures to track staff's daily tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Team member
Chick-fil-a
01.2017 - 02.2018
- Contributed to team success by completing jobs quickly and accurately.
- Continuously checked products for quality assurance according to strict guidelines.
- Resolved issues quickly to maintain productivity goals.
- Learned all required tasks quickly to maximize performance.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
Secretary
Eagle paint
06.2016 - 12.2016
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Entered data into system and updated customer contacts with information to keep records current.
- Scheduled appointments and conducted follow-up calls to clients; Provided clerical support to company employees by copying, faxing and filing documents.
- Answered multi-line phone system and greeted callers enthusiastically.
- Handled daily scheduling tasks and provided administrative support for entire department.
Education
BBA - Accounting
Augusta State University
Augusta, GAHigh School Diploma -
Grovetown High School
Grovetown, GA05.2017
Skills
- Customer support
- Proactive in Problem solving
- Able to Work in a team environment
- Task Prioritization
- Excellent Communication skills - written, verbal and listening
- Microsoft Word
- Time Management
- Coordination
- Correspondence Writing
- People-oriented
- Detail Oriented
- Proficient in all Computer systems
- Able to Market products based on customer needs
References
Angie Baker, Supervisor
706-737-1469
2500 Walton Way
Augusta, GA 30904
Deniesha Roberts
786-779-0129
3750 Wheeler Road
Augusta, Ga 30909
Timeline
State Farm Agent Team Member and Claims Specialist
BJ Jordan State Farm
07.2022 - Current
Account Expert
T-Mobile
09.2021 - 06.2022
Administrative Student Assistant
Augusta University Testing and Disability Services
08.2018 - 09.2021
Team member
Chick-fil-a
01.2017 - 02.2018
Secretary
Eagle paint
06.2016 - 12.2016
BBA - Accounting
Augusta State University
High School Diploma -
Grovetown High School
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