Data entry
ALEXIS E. ARMSTRONG
alexisearmstrong@gmail.com
Park Forest,IL
Summary
Self motivated mufti-talented visionary with proven record of meeting and exceeding company goals by utilizing consistent and organized practices. Experience with managing staff of 10+ in fast work pace environment. Exceptional skills in time management, project management, decision making, and team building. Lead projects for Walmart and Target that increased network speeds by 90% and increased point of sale times at check out for store guest.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Patient care technican/ technical support
Physicians Immediate Care
02.2021 - Current
- Collect, post, and manage patient account payment
- Review delinquent accounts and accounts payable
- Translate services rendered into alphanumeric medical code
- Train and educate staff on new staff members
- Train new employees in data entry, how to converse with customers and new technologies
- Managing 100+ patient accounts per day by implementing strategic resolutions and organizing all data
- Maintaining patients’ confidence by keeping their information confidential
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Customer Engineer
NCR
08.2019 - 02.2021
- Coordinate with sales and project management teams and ensure appropriate shipping of products to customer locations
- Effectively prioritize and execute tasks in a high-pressure environment
- Consistently meet deadlines and work well within a team environment
- Perform install and upgrade to company product at customer site
- Develop and coach team members in skills and processes for quality and efficiency.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Designed and evaluated WAN and LAN connectivity technologies.
- Partnered with customers, end-users and resellers to implement strategies and solutions.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
REGISTERED MEDICAL ASSISTANT/TEAM LEAD
FRANCISCAN HEALTH
10.2017 - 08.2019
- URGENTCARE, EMERGENCY ROOM, PEDIATRICS), Work directly underneath physicians for patient treatment, exams, and procedures
- Maintained safe, secure and healthy work environment by establishing and following standards and procedures and complying with legal regulations
- Patient education of follow up care and course of treatment
- Generated inventory reports for clinic
- Delegated task amongst team members
Executive assistant
Freeman Footcare
05.2015 - 10.2017
- Prepare meeting schedules including coordinating itineraries, compiling materials, organizing annual meetings and reconciling expense reports
- Use various software, including word processing, spreadsheets, databases, and presentation software
- Researching and conducting data to prepare documents for review and presentation
- Supervise staff including delegation and assignment of work; scheduling of staff and work deadlines; coordination of staffing and work
- Collect invoices, statements, reports, personal details, documents and information from patients and vendors
- Used advanced software to prepare documents, reports and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Facilitated training and onboarding for incoming office staff.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Worked with senior management to initiate new projects and assist in various processes.
Education
Diploma - Medical Assisting
Brightwood College
Hammond, IN 06.2016 - 06.2017
BACHELOR OF ARTS - PHYSCHOLOGY
Indiana Univesity Northwest
08.2011 - 05.2015
Skills
Staff Management
Coaching and mentoring
Mathematical calculations
Project Management
Business planning
Client account management
Verbal and written communication
Accomplishments
- Perform install and upgrade to company product at customer site
- Develop and coach team members in skills and processes for quality and efficiency.
- Conflict Resolution award from Franciscan health
- Improved Patient flow through clinics by 50%
Software
Data analytics
Microsoft Office
Javascript
C
Certification
CMT - Certified Medication Technician
Timeline
Patient care technican/ technical support
Physicians Immediate Care
02.2021 - Current
Customer Engineer
NCR
08.2019 - 02.2021
REGISTERED MEDICAL ASSISTANT/TEAM LEAD
FRANCISCAN HEALTH
10.2017 - 08.2019
Diploma - Medical Assisting
Brightwood College
06.2016 - 06.2017
Executive assistant
Freeman Footcare
05.2015 - 10.2017
BACHELOR OF ARTS - PHYSCHOLOGY
Indiana Univesity Northwest
08.2011 - 05.2015