ALEXIS ELAINE EDMONDS
Canton,MI
Summary
Talented Operations Manager demonstrating strengths in ESL Instruction, Personnel Management, and Customer Service. Highly communicative, personable individual with skills in conflict resolution, data analysis and project development. Capable of developing proficient leaders. Fluent in Spanish and English. Seeking a leadership role within an organization committed to excellence to further pursue interests in Language Translation Services and Organizational Leadership and Development.
Overview
9
9
years of professional experience
Work History
Senior Operations Manager
Amazon Inc
Romulus, MI
08.2023 - Current
- Managed a total Associate base of 1,434 (span of control), including 41 total Process Assistants, Area Managers and Operations managers on a daily Basis
- Responsible for daily operations impacts to 6 Pillars ( Safety, People, Quality, Customer Experience, Environmental/ Sustainability) supply Chain Volume control and weekly capacity planning.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Established procedures for tracking inventory levels, ordering supplies, and managing warehouse capacity, impacting customer promise execution weekly.
Operations Manager
Amazon
Romulus, MI
01.2022 - 08.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations, Decreased labor costs by 33% throughout Q1 from implementing inter shift communication and audits to decrease overall spending in support.
- Implemented the AFE Speed racer program at DTW1 in collaboration with procurement, IT support and RME to yield a 20% performance increase across all shifts and a $3.7m labor cost savings annually to the facility from a 50.2k project cost
- Developed 14 salaried leaders, promoted 4 salaried leaders and promoted 3 process assistants into upper leadership roles.
Area Manager- DTW1 FC
Amazon Inc
Romulus, MI
10.2020 - 01.2022
- Entered Amazon as an Area Manager during Prime/ Peak season 2020 amongst COVID-19 pandemic
- Managed multiple areas of the Outbound operation by coordinating all supervisory responsibilities, including forecasting, inventory control, performance evaluations, process improvements, promotion planning and maintenance.
- Managed, engaged and ensured optimal safe working conditions for 60-95 Associates daily.
- Utilized data analysis to drive process path improvements across all shifts, creating a 25% increased production rate for outbound singles processing and an cost savings of $16,000 per year through project implementation.
- Realigned procedures and daily protocols with changing business demands.
Operations Supervisor
General Motors
Burton, MI
05.2016 - 10.2020
- Managed fluctuating groups of employees during 2019 shift to new 1 million Square ft. Facility in Burton, MI.
- Aligned operational boundaries between processes and production demands.
- Trained, mentored and motivated employees to maximize team productivity.
- Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
- Conducted associate focus groups to gather personnel feedback, address concerns and establish rapport across team members and leadership.
- Initiated and closed multiple problem solving initiatives to improve departments through data analytics and constraint management.
Cashier, Activity Area Assistant, Office Assistant, Student Supervisor
Recreational Center, University of Michigan
Flint, MI
09.2015 - 12.2019
- Worked well with other employees, and managed shift issues.
- Assisted customers with account updates, new service additions and promotional offers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
- Managed building access and supplied key cards to employees and visitors.
Eastern Michigan University
Ypsilanti, MI
11.2018 - 01.2019
- Attended conference with University of Michigan- Flint TESOL certificate Program students.
- Attended workshops and seminars in relation to ESL/ EFL projects and instruction subject matter.
- Presented on behalf of the University a group project based on the Benefits of Service Learning within TESOL certification programs.
Teacher's Assistant
Richfield Public School Academy
Burton, Michigan
10.2018 - 12.2018
- Ensured classroom management and participation during lessons.
- Monitored student progress through Assessment.
- Interacted and mentored students individually.
- Assisted teachers with instruction and provided clerical support for diverse needs.
Education
Bachelor of Arts (BA) - Spanish and Linguistics, Dance
University of Michigan
Flint, MI2019
TESOL Certification -
University of Michigan
Flint, MI12.2018
Hispanic And Latin American Languages
University of Granada (Centro De Lenguas Modernas)
Granada, Spain 09.2017
Skills
- ESL/EFL instruction
- Bilingual English/Spanish
- Customer Service
- Performance optimization
- Employee training
- Rapport and team building
- Organizational Leadership & Development
- Interpersonal Communication
- Staff supervision
- Warehouse operations
- Data Analysis
- Project management
- Process Improvement Strategies
- Multidisciplinary Collaboration
- Performance Monitoring
- Problem-Solving
- Planning and Implementation
- Workflow Optimization
- Data Analysis
Affiliations
- Safety Champion, Alpha Wolf (DTW1) -Q1 2021, Q2 2021
- Member of the MITESOL Teachers Organization- Spring 2018-
- General Motors Operations Supervisor of the Quarter- Second quarter July 2020-
Additional Information
- AWARDS AND DISTINCTIONS: , Recipient: Freeman Foreign Language Scholarship, University of Michigan-Flint: Winter 2017,2019 Recipient of the Mckinnon Scholarship, University of Michigan-Flint 2019 Recipient of the Conny E Nelson Scholarship, University of Michigan-Flint, 2017 Recipient of the U of M Flint Faculty & Staff Scholarship, University of Michigan-Flint, 2017 Recipient of the Monica Karnes Scholarship, University of Michigan-Flint, 2017 Recipient of the Winegarden Foreign Language Scholarship, University of Michigan-Flint, 2017,2019 Michigan Roundtable for Diversity and Inclusion Scholarship, 2015 Jack and Jill of America Incorporated Scholarship, 2015 Clinton B. Jones Scholarship, University of Michigan-Flint, 2015
Timeline
Senior Operations Manager
Amazon Inc
08.2023 - Current
Operations Manager
Amazon
01.2022 - 08.2023
Area Manager- DTW1 FC
Amazon Inc
10.2020 - 01.2022
Eastern Michigan University
11.2018 - 01.2019
Teacher's Assistant
Richfield Public School Academy
10.2018 - 12.2018
Operations Supervisor
General Motors
05.2016 - 10.2020
Cashier, Activity Area Assistant, Office Assistant, Student Supervisor
Recreational Center, University of Michigan
09.2015 - 12.2019
Bachelor of Arts (BA) - Spanish and Linguistics, Dance
University of Michigan
TESOL Certification -
University of Michigan
Hispanic And Latin American Languages
University of Granada (Centro De Lenguas Modernas)
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