Alexis Fitz Fitz Owens Tressler
Dearborn
Summary
Caring Shift Leader known for providing exceptional staff morale and exemplary customer service. Ready to address and resolve all conflicts in support of business goals and return patronage. Firm believer in holistic customer and employee care focused on positive experiences for both workers and customers.
Knowledgeable and dedicated customer service professional with extensive experience in the hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Server Shift Leader
Pete's Stardust
06.2014 - 01.2018
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved any customer conflicts with managed waitstaff, verifying satisfactory outcomes for all involved parties.
- Managed scheduling for 10 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
- Managed food resources, memorized orders and coordinated service in 30-table restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using POS software to confirm deliveries to correct rooms.
- Arranged and prepared tables for customers to provide guests with excellent experiences and foster repeat business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Cultivated warm relationships with regular customers.
Assistant Manager
Hot Topic
11.2008 - 01.2010
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Conducted employee training sessions to educate employees on products and company policies.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Maintained, documented and presented progress reports to leaders.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Education
Bachelor of Science -
Wayne State University
Detroit, MI08.2019
Associate of Arts -
Henry Ford College
Dearborn, MI08.2016
Skills
- Relationship Building
- Conflict and Complaint Resolution
- Team Player
- Service-Oriented
- Transactions and Cash Handling
- Verbal and Written Communication
- Warm and Friendly
- High Energy and Stamina
- Customer Service and Rapport
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Patient and Empathetic
- Excellent Attention to Detail
- Calm and Professional Under Pressure
- Responding to Difficult Customers and successfully de-escalating the situations and resolving the issues
- Building Customer Trust and Loyalty
- Establishing and Maintaining Customer Relationships
- Strong Analytical and Problem Solving Skills
Timeline
Server Shift Leader
Pete's Stardust
06.2014 - 01.2018
Assistant Manager
Hot Topic
11.2008 - 01.2010
Bachelor of Science -
Wayne State University
Associate of Arts -
Henry Ford College
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