Alexis Gutierrez
Montebello,CA
Overview
9
9
years of professional experience
Work History
Sales Associate
Metro by T-Mobile
Los Angeles, CA
02.2017 - Current
- Assisted customers with product selection and service inquiries to enhance overall satisfaction.
- Demonstrated strong product knowledge to promote new services and devices effectively.
- Maintained inventory accuracy through diligent stock management and organization practices.
- Processed transactions efficiently while ensuring compliance with company policies and procedures.
- Collaborated with team members to achieve sales goals and improve store performance.
- Trained new associates on operational procedures and customer service standards for consistent service delivery.
- Implemented promotional displays to attract customer attention and drive sales initiatives.
- Resolved customer complaints promptly, ensuring retention through effective communication strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Montebello High School
Montebello, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Sales strategies
- POS system operation
- Upselling
- Retail store operations
- Cleaning techniques
- Payment processing
- Inventory tracking
- Inventory control
- Policy and procedure adherence
- Product recommendations
- Order processing
- Relationship selling
- Product promotions
- Sales trends
- Shipment processing
- Fraud detection
- Product demonstrations
- Self-checkout assistance
- Client account management
- Friendly and outgoing
- Verbal and written communication
- Positive and professional
- B2B sales and customer service
- Hospitality and accommodation
- Calm demeanor
- Excellent communication skills
Timeline
Sales Associate
Metro by T-Mobile
02.2017 - Current
High School Diploma -
Montebello High School