Alexis J. Quintana
Rancho Cucamonga,CA
Summary
Dynamic professional with a proven track record at Caliber Photo Works, excelling in office management and customer relationship management. Expert in streamlining operations and enhancing customer satisfaction, demonstrated through meticulous document management and conflict resolution. Achieved consistent monthly sales targets, showcasing exceptional team collaboration and project management skills.
Overview
5
5
years of professional experience
Work History
Office Manager
Caliber Photo Works
01.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
In-Home Health Care Aide
In-Home Supportive Service
04.2022 - 04.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Enhanced patient comfort by providing compassionate and attentive care in their homes.
- Maintained detailed documentation of patient progress, treatments provided, and any concerns or changes observed.
- Provided emotional support to patients and families during difficult times, acting as a liaison between them and healthcare providers.
- Performed light housekeeping duties to maintain a clean, safe, and comfortable environment for the patient''s wellbeing.
- Facilitated communication between patients and healthcare providers, advocating for their needs and preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored changes in clients' conditions to report concerns to supervisor.
Sales Associate
Hot Topic
09.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Chaparral High School
Temecula, CA01-2021
Skills
- Customer service
- Office management
- Clear oral/written communication
- Document management
- Clerical support
- Account reconciliation
- Scheduling
- Human resources
- Conflict management
- Administrative oversight
- Facility management
- Vendor engagement
- Office management software
- Team collaboration
- Reporting and documenting
- Project Management
- Customer relationship management
- Compliance monitoring
Timeline
In-Home Health Care Aide
In-Home Supportive Service
04.2022 - 04.2023
Sales Associate
Hot Topic
09.2021 - 12.2022
Office Manager
Caliber Photo Works
01.2020 - Current
High School Diploma -
Chaparral High School