Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Manager

Alexis Javier Claudio

Dumfries,VA

Summary

Dynamic manager with a proven track record at Cava Grill, excelling in team leadership and customer service. Enhanced customer satisfaction through effective conflict resolution and communication. Skilled in time management and staff training, fostering a collaborative environment that boosted service quality and operational efficiency.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Cava Grill
09.2022 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.

Landscaper

Self Employed Services
01.2018 - 03.2022
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.

Assistant Manager

Chef Geoff's
09.2018 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Gameroom Attendant

Chuck E Cheese
01.2015 - 05.2017
  • Assisted customers with redeeming tickets or points for prizes in a friendly manner.
  • Maintained game equipment, including troubleshooting and performing routine maintenance tasks.
  • Enhanced customer experience by ensuring a clean and safe gaming environment.
  • Boosted Game Room revenue through effective up-selling of products and services.
  • Managed cash transactions accurately, ensuring proper handling of currency and balancing the register at the end of shifts.

Education

Associate of Arts - Culinary

Culinary Institute of America
Washington, DC
11-2019

High School Diploma -

Potomac Senior High School
Dumfries, VA
06-2017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Staff management
  • Sales management

Certification

Servesafe certification

Languages

English
Native or Bilingual
Spanish
Full Professional

Timeline

Manager

Cava Grill
09.2022 - 08.2025

Assistant Manager

Chef Geoff's
09.2018 - 01.2020

Landscaper

Self Employed Services
01.2018 - 03.2022

Gameroom Attendant

Chuck E Cheese
01.2015 - 05.2017

Associate of Arts - Culinary

Culinary Institute of America

High School Diploma -

Potomac Senior High School

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