ALEXIS JEVNICK
Plano,TX
Summary
Goal-oriented insurance professional with 6 years of experience providing superior customer service and rates for Home / Auto / Motorcycle policies. Effective at dealing with individuals during stressful and confusing situations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Licensed Sr Cust Svc Rep
Liberty Mutual Insurance
Plano, TX
08.2021 - Current
- Service and maintain all Auto / Property (Home, Condo, Renters) / Motorcycle Policies
- Respond to customer inquiries and problems to promote great service.
- Engage customers and provide high level of service by carefully explaining details about documents.
- Analyze customer needs and provided best options, upselling products and services.
- Service existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Perform customer negotiations to reach fair conclusion for both business and customer and responses to satisfy concerns.
Licensed Service Agent
GEICO
Richardson, TX
02.2020 - 06.2021
- Answer billing questions, make policy changes, and give recommendations to protect policyholders
- Manage retention of accounts and prevent cancellations of policies
- Generate cross-sell leads and upsell coverages to existing clients
- Calculate premiums and establish payment method and process payments
- Identify and provide explanations regarding renewals, coverage, eligibility, billing, and rate or policy changes.
Head Cashier (Customer Service Supervisor)
Lowe’s
Plano, TX
04.2018 - 02.2020
- Assists in overseeing and managing all frontend operations
- Supervises and assigns staff to their needed areas
- Balances tils and monitors petty cash
- Observes interactions with customers and steps in to facilitate customer service needs
- Schedule and monitor training as needed
Store Manager
Winners BBQ
Garland, TX
03.2016 - 04.2018
- Increases employee effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining
- Ensures high customer service and client satisfaction by maintaining a positive and professional approach
- Delegates responsibility
- Motivates and encourages employees
- Investigates and resolves customer complaints
- Maintains, opens & closes restaurant, includes cleaning and locking up
- Maintain and evaluate inventory records on a daily basis
Licensed Claims Associate
Statefarm
Richardson, TX
02.2017 - 01.2018
- Successful completion of required training programs and licensing; continuing education for licensing
- Review information, issue payments and resolve claims
- Work from established procedures and job aids and handle multiple computer applications while helping customers on the phone
- Educate customers on the claim process
- Receiving and processing claim information, and communicate with internal and external customers via phone and other communication channels
- Gathering information and explaining coverage and claim processes on liability, PIP/MPC, UMPD, physical damage coverages
- Delivering a remarkable customer experience throughout the reporting and handling of all complexity levels of claims, identifying and ensuring prompt routing of claims to other functional areas
Interviewer Lvl 1
ORI, Bureau of Labor Statistics
Dallas, TX
07.2013 - 02.2017
- Communicate and negotiate with Owners, Presidents, CEOs and Heads of HR of businesses daily
- Obtain payroll information to help measure the health of the economy and help spot employment trends in various industries
- Answer incoming calls, emails, and faxes from respondents by providing prompt and courteous customer service in a call center environment
- Maintains between 350 – 450 cases while meeting and maintaining goals and deadlines
- Ensure a high quality of service and effective follow up
- Maintains poise under stressful and challenging situations
Education
Medical Assistant Courses Include: Medical Terminology, Clinical Asepsis, Anatomy/Physiology (I- IV), Health Insurance, Human Relations, Computer Applications, Medical Law and Ethics, Clinical Procedures, Medical Office Applications, Urinalysis and Microbiology, Electrocardiography, Computerized Billing, Hematology, Management Skills, Pharmacology, Phlebotomy North Texas Job Corps-McKinney -
Sanford Brown College
01.2011
Business Office Tech and Office Administration Received certification -
01.2005
Skills
- Customer Service Specialist
- Communication
- Team leadership
- Management
- Customer Relations
- Problem Resolution
- Adaptive team player
- Project management abilities
- Call Center Operations
- Problem-solving abilities
- High-energy attitude
- Conflict mediation
- Call Centers
- Data evaluation
- Proficient in Microsoft office (Word, Excel, Power Point), Interviewing, Data analysis, Negotiation, Investigation & Resolution,
- Data Entry (75 WPM)
References
Reference’s available upon request
Accomplishments
- Created highly effective content that was presented to new employees that significantly impacted efficiency and improved operations.
- Promoted 4 times, in less than 12-months.
- Recognized multiple times for being top 10%
- Consistently maintained high customer satisfaction ratings.
Timeline
Licensed Sr Cust Svc Rep
Liberty Mutual Insurance
08.2021 - Current
Licensed Service Agent
GEICO
02.2020 - 06.2021
Head Cashier (Customer Service Supervisor)
Lowe’s
04.2018 - 02.2020
Licensed Claims Associate
Statefarm
02.2017 - 01.2018
Store Manager
Winners BBQ
03.2016 - 04.2018
Interviewer Lvl 1
ORI, Bureau of Labor Statistics
07.2013 - 02.2017
Medical Assistant Courses Include: Medical Terminology, Clinical Asepsis, Anatomy/Physiology (I- IV), Health Insurance, Human Relations, Computer Applications, Medical Law and Ethics, Clinical Procedures, Medical Office Applications, Urinalysis and Microbiology, Electrocardiography, Computerized Billing, Hematology, Management Skills, Pharmacology, Phlebotomy North Texas Job Corps-McKinney -
Sanford Brown College