ALEXIS K VELAZQUEZ
Chula Vista,California
Summary
. Customer-oriented General Manager with 10 years' experience focused on increasing production, minimizing downtime and costs and maximizing overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering Bilingual Spanish and English General Manager with 10 plus years of cooking, food prep, scheduling, inventory, day to day operations, training, store openings, and managing stores. Seeking to further my management position by adding more and contributing more through learning and working.
Overview
22
22
years of professional experience
Work History
Assistant General Manager
Shake Shack
08.2022 - 12.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained and coached employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
General Manager
Panini Kabob Grill
01.2020 - 08.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
General Manager
The Taco Stand
02.2019 - 12.2020
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
- Organized budgets, oversee P&Ls and achieved margin targets consistently to stay on track with growth plans
- Managed budget implementations, employee reviews, training, and schedules
General Manager
Rubio's Restaurants Inc.
11.2016 - 01.2019
- Maintained guest service quality with a hands-on management style.
- Ensured that each guest's experience was positive, memorable and consistent.
- Managed, trained and motivated back and front-of-house employees to always be improving knowledge and abilities.
- Enhanced operational success through effective staffing, strong training, adherence to food safety and sanitation regulations and well-timed customer service.
General Manager
Tijuana Flats
04.2016 - 10.2016
- Building P&L Accomplishments Oversaw the training and opening of twenty six store locations and training for all twenty six stores.
- Reviewed all training for currently opened establishment and made sure all employees were trained and achieved desired level of training.
- Worked well with training and leadership teams.
- Oversaw the sales growth of Tijuana flats fast casual concept from 44k a month to a current 61k.
- Manage a crew of 19 employees and 3 Managers while Closely following Tijuana flats standard procedures for safe food preparation, assembly and presentation to ensure guest satisfaction.
- proficient in monthly budget building, P&L ,weekly inventory, scheduling and people development.
Assistant Manager
Tiajuana Flats
06.2015 - 04.2016
- Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
- Carefully maintained sanitation, health and safety standards in all work areas.
- In charge of Inventory, P&L, schedules and day to day operations of store and employees.
Training Coordinator
05.2013 - 04.2015
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Counseled and disciplined staff when necessary.
- Responsible for store openings, new store build outs and new store training.
- Opened and trained 13 new stores.
Dietary Manager
Palm Gardens Bursing Home
05.2012 - 03.2013
- Developed variety of menu items catering to 223 patients with food allergies and diet restrictions such as gluten-free and vegan items.
- Trained staff of four employees for correct facility procedures, safety codes, proper recipes and plating techniques.
- Managed food and produce receiving process with 100% accuracy.
Training Coordinator
Tiajuana Flats
01.2002 - 12.2012
- Responsible for New Store Openings, New Store Training and Existing Training for current stores.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Communicated the duties, compensation, benefits and working conditions to all potential candidates.
Education
High School Diploma -
Diploma -
Orlando, FloridaSkills
- Customer service-oriented
- Goal attainment
- Inventory management
- Consistently meet goals
- Teamwork and collaboration
- Timeline management
- Training and development
- Food and kitchen safety
- Budget development
- Effective leadership
- Efficient multi-tasker
- Operations management
- Corrective Actions
- Strategic Planning Skill
- Team Leadership Expertise
Languages
Spanish
Native or Bilingual
Timeline
Assistant General Manager
Shake Shack
08.2022 - 12.2023
General Manager
Panini Kabob Grill
01.2020 - 08.2022
General Manager
The Taco Stand
02.2019 - 12.2020
General Manager
Rubio's Restaurants Inc.
11.2016 - 01.2019
General Manager
Tijuana Flats
04.2016 - 10.2016
Assistant Manager
Tiajuana Flats
06.2015 - 04.2016
Training Coordinator
05.2013 - 04.2015
Dietary Manager
Palm Gardens Bursing Home
05.2012 - 03.2013
Training Coordinator
Tiajuana Flats
01.2002 - 12.2012