Alexis Latriece Shorter
Saint Robert,MO
Summary
Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Energetic Training and Development professional versed in developing and implementing improved training programs to improve performance. Success driving participation by leveraging employee incentives, employing engaging training methods and implementing team-building activities to meet training needs. Bringing a lot of years of expertise, including proficiency.
Overview
5
5
years of professional experience
Work History
Fst Trainer (Floor Support Technician)
Emerson/Copeland
Lebanon, MO
07.2023 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Worked with cross-functional teams to achieve goals.
- Kept business entrances clean, tidy and professional in appearance.
- Worked on compressors
- Collaborated with others to discuss new opportunities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
DFA/Cleaner Helper
Edp Enterprises
Fort Leonard Wood, MO
10.2021 - 06.2022
- Stripped, waxed, buffed and polished floors using appropriate tools and chemicals.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Ensured safety protocols were followed at all times while performing duties.
- Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.
- Reported any issues or damages to supervisor in a timely manner.
- Serviced, cleaned and restocked restrooms.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Eliminated odors from restrooms by utilizing air fresheners or deodorizers.
- Restocked supplies, replacing toiletries, liners and soaps.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Performed daily dusting, leather and wood surface polishing and wall washing.
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Replaced light bulbs and other fixtures as needed.
- Kept business entrances clean, tidy and professional in appearance.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
Grill/Cashier
McDonald's
Saint Robert, MO
10.2020 - 06.2021
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Answered phone calls to assist customers with questions and orders.
- Maintained work area and kept cash drawer organized.
- Collected payments and provided accurate change.
- Offered customers carry-out service at completion of transaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Counted and balanced cashier drawers.
- Built and maintained productive relationships with employees.
- Collaborated with others to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Prep/Cashier
Loves Travel Stop/Subway
Pine Bluff, AR
08.2019 - 08.2020
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Worked closely with front-end staff to assist customers.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customer inquiries regarding store policies and procedures.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Grill/Cashier
McDonald's
Pine Bluff, AR
08.2018 - 07.2019
- Answered customers' questions and provided information on store procedures or policies.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Accepted cash and credit card payments, issued receipts and provided change.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customer questions and provided store information.
- Maintained work area and kept cash drawer organized.
- Issued receipts, refunds, credits or change due to customers.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Collected payments and provided accurate change.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Science - Criminal Justice
Southeast Arkansas College (SeArk)
Pine Bluff, AR05-2021
High School Diploma -
Pine Bluff High School
Pine Bluff, AR05-2018
Skills
- Course Development
- Curriculum Planning
- Creative Problem-Solving
- Course Planning
- Computer Technology
- New Hire Training
- Planning and Coordination
- Presentations and Demonstrations
- Training Initiatives
- Public Speaking
- Student Engagement
- Lesson Planning
- Program Management
Affiliations
- Extracurricular activities
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- Honor Roll
- Dean List
- Volunteer Work
Timeline
Fst Trainer (Floor Support Technician)
Emerson/Copeland
07.2023 - Current
DFA/Cleaner Helper
Edp Enterprises
10.2021 - 06.2022
Grill/Cashier
McDonald's
10.2020 - 06.2021
Prep/Cashier
Loves Travel Stop/Subway
08.2019 - 08.2020
Grill/Cashier
McDonald's
08.2018 - 07.2019
Associate of Science - Criminal Justice
Southeast Arkansas College (SeArk)
High School Diploma -
Pine Bluff High School
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