Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexis M. Clark

El Paso,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Patient Coordinator

DermFx MedSpa
03.2018 - 01.2023
  • Explained upcoming treatment preparation, instructions, and other facts to patients.
  • Upsell patients products/services that would be beneficial to their well-being and healing process.
  • Assist nurses by preparing patients before treatments while providing patients with the best experience possible.
  • Worked with patients to schedule tests and procedures.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Provided complete patient assessments and communicated with patients to understand medical histories.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Communicated with patients, caregivers and families members to relay diagnoses and treatment options.
  • Aided in development and betterment of patient management and workflow processes.
  • Informed patients and caregivers on clearance procedures to maintain patient health and facilitate recovery goals.
  • Delivered excellent patient experiences and direct care.

Lead Server/Bartender

31Ten Lounge
08.2014 - 02.2020
  • Oversaw daily operations of the service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained a clean and organized dining area to create a pleasant and welcoming atmosphere for customers.
  • Provided exceptional service to high-end clientele.
  • Updated the reservation book and booked advance reservations.
  • Successfully handled large events of 200+ guests while providing high-quality service.

Executive Assistant

Savant Financial
02.2019 - 01.2020
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Processed travel expenses and reimbursements.
  • Managed duties for Home Suite Home Rentals, Sofresh & Soclean, and Exotic Car Rentals.
  • Responsibilities include utility setup, purchasing renter's insurance, key holder, making copies, and scheduling buildouts.
  • Cross-function with interior decorator, contractors, and superiors.
  • Handled bookkeeping for 40+ Airbnb lofts and homes.
  • Prepared financial statements, invoices, memos, and other documents.
  • Performed office duties such as ordering office supplies, and answering phones/screening calls.

Server

Ian Schrager Hotels, LLC. - West Hollywood Hotel
10.2018 - 03.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with the POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Ensure guests receive an exceptional experience by delivering a wide range of services.

Education

High School Diploma -

Parkland High School
El Paso, TX

Skills

  • Electronic Records Management
  • Resource Management
  • Medical Data Collection
  • Patient Care Coordination
  • Appointment Scheduling
  • Inventory Management
  • Interdepartmental Collaboration
  • Articulate Communication
  • Patient Education
  • Office Administration
  • Healthcare Operations
  • Payment Collection
  • HIPAA Compliance
  • Patient Relations
  • Relationship Building
  • Proficient in all Microsoft Software
  • Patient Outreach and Follow-Up
  • Multitasking Ability
  • Critical Thinking Skills
  • Customer Service

Certification

California RBS Alcohol Server Traning

Timeline

Executive Assistant

Savant Financial
02.2019 - 01.2020

Server

Ian Schrager Hotels, LLC. - West Hollywood Hotel
10.2018 - 03.2019

Patient Coordinator

DermFx MedSpa
03.2018 - 01.2023

Lead Server/Bartender

31Ten Lounge
08.2014 - 02.2020

High School Diploma -

Parkland High School

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Alexis M. Clark