Alexis Mia Phillips

• Conducted thorough investigations on alerts generated from transaction monitoring systems to identify unusual patterns or suspicious activity.

• Analyzed client transactional behavior against expected norms and investigated inconsistencies. Followed up on flagged transactions and conducted due diligence to ascertain their legitimacy.

• Documented findings clearly and concisely for review by senior compliance staff or regulatory bodies as needed.

• Coordinated with other departments to collect necessary information about customer due diligence (CDD) and enhanced due diligence (EDD).

• Maintained a current understanding of AML regulations and be able to apply them effectively in day-to-day operations.

• Participated in regular training sessions to stay updated with new regulatory requirements and best practices in AML compliance.

• Worked closely with the technology team to fine-tune transaction monitoring systems for optimal performance.

• Implemented an innovative approach to address ongoing operational problems with leadership, resulting in updated work procedures
• Built strong relationships with supporting departments to improve processes and increase production across the business area
• Integrated necessary changes, examining letters, applications, and related documents to determine workflow accuracy and effects on business acumen
• Evaluated and completed requests from insureds or agents based on established insurance criteria and state regulations
• Maintained an average of accurately completing 30 cases by hour or 1,000 cases per week.

• Coordinated invitations and venue arrangements for large corporate meetings to influence engagement and increase business sales
• Produced and distributed reports for supported market areas
• Analyzed and processed various expenses to ensure adherence to company policies while providing a real-time look at past, current, and future spending trends
• Ensured the timely handling of important personal and business deadlines for multiple leaders simultaneously, reassuring our operational efficiency
• Effectively directed calls based on inquiry, contributing to the streamlined support for various business areas
• Created innovative marketing tools to influence Agent engagement across various market areas.

• Led the effort to digitize sensitive proprietary documentation related to the installation and use of products for various Fortune 50 companies, resulting in a reduction in document retrieval time and improved data security
• Updated standard operating procedures (SOP) for the Erie, PA office
• Pioneered an open forum for improvements, a dynamic platform that sparked a transformative overhaul of the standard operating procedures for the Erie, PA office, resulting in a marked boost in efficiency and productivity between union and corporate employees.

• Provided oversight on various general administrative tasks for different departments
• Assisted with mail processing, distribution, and other administrative duties to achieve targets and deadlines
• Greeted company guests at check-in, and direction while adhering to the company security guidelines
• Served as an event coordinator and assistant for corporate events
• Acted as a liaison between vendors, attendees, and clients while providing customer service to attendants
• Entered information into digital systems to maintain data quality and accuracy.