Hi, I’m
ALEXIS MICHELLE BOYLAND
Spring,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Summary of Qualifications Extensive customer service skills in an office and retail setting Administrative Assistant/Clerical Experience in team leadership and supervisory skills Experience working in a warehouse environment 10 Key by touch, Data Entry, Prism, MyStaffingPro, OnQ Microsoft Office (Excel, Word, and PowerPoint). Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
years of professional experience
1
Certification
Work History
Transportation
Transporter
02.2022 - Current
Job overview
- Communicates to nursing department to notify staff of patient transport which includes reviewing patient passport for completeness and understanding for clarification of handoff, checks patient identification using two-step verification, prepares patient for transport identifying IV bags, Foley catheters, or infusion pumps, etc., needing special handling
- Properly disposes of soiled linen on department and/or nursing unit and removes other items left on equipment such as urinals, bedpans, emesis basins, etc
- Assists with maintaining, cleaning, and stocking of equipment and supplies as established on assigned unit.
- Transport patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs and stretchers.
Hilton
Front Desk Supervisor
02.2016 - 03.2022
Job overview
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Filed guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- Trained new staff on correct procedures, compliance requirements and performance strategies.
FedEx Services
Sr. Communications Agent
12.2017 - 01.2022
Job overview
- Under close supervision provide expertise and excellent service to both internal and external customers
- Conduct research and analysis of monitored locations
- Utilize computer systems including Mastermind (MAS) and SharePoint to process inquiries from internal customers
- Effectively communicate to local police, fire, and EMS personnel
- Handle routine and emergency calls from within company property, surrounding area and coordinate appropriate response
- Assist customers and handle general inquiries
- Communicate about each project's status within operations department, including to executives and program managers
- Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering
FedEx Trade Networks
Sr. Eco Import Coordinator
12.2016 - 12.2017
Job overview
- Provided customers with required entry services and promotes exceptional customer service by securing relationships with express and their customers
- Facilitated all necessary entry processing and cage functions to secure release of shipments in timely and accurate manners according to CBP and OGA regulations and time frames
- Served as primary link between FedEx express and FTN for account/ shipment specific issues
- Recorded and tracked complex audit issues to initiate corrective action including working with FedEx Trade Networks FDA, tech services and quality assurance groups
- Sorted and assigned departmental incoming work and monitor daily workflow to ensure regulatory timeframes are met
- Corresponded in writing or by telephone with shippers, clients, and customs or other governmental agencies at all levels regarding required documentation to resolve issues that could result in millions of dollars in liquidated damages or additional duty if left unresolved
Federal Express Recruitment
Recruiting/ HR Assistant
11.2011 - 12.2016
Job overview
- Called applicants, checked statuses of candidate drug screens and backgrounds, and verified employment to ensure candidates are qualified
- Performed HR functions such as assisting with new hire paperwork, explaining benefits, answering employment questions, and escalating more complex employment issues to specific department or manager
- Assist in recruiting at job fairs, on site recruitment events, and community events
- Supported recruitment tasks including interviewing, scheduling interviews, assisting with hiring, and training
Education
Southwind High SchoolMemphis, TN
High School Diploma
05.2011
Skills
- Patient-Handling Equipment
- Judgment and Decision-Making
- Microsoft Office
- Patient Safety
- Microsoft Windows
- Patient Relations
- Critical Thinking
- Customer Service
- Patient Transport
- Nursing Assistance
- First Aid
- Problem-Solving Skills
Certification
- First Aid/CPR Certified
Timeline
Transporter
Transportation
02.2022 - Current
Sr. Communications Agent
FedEx Services
12.2017 - 01.2022
Sr. Eco Import Coordinator
FedEx Trade Networks
12.2016 - 12.2017
Front Desk Supervisor
Hilton
02.2016 - 03.2022
Recruiting/ HR Assistant
Federal Express Recruitment
11.2011 - 12.2016
Southwind High School
High School Diploma