Alexis Paul S. Dela Cruz, Jr.
Astoria,NY
Summary
Results-oriented management professional with 10+ years of experience in administration project management, production, and event management.
Highly adept in planning and coordinating. Worked on projects in various industries and multinational companies in various industries, including food & personal care.
Strong project management, customer service, multi-tasking, and administrative support skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Track record of improving operational stability, efficiency, and profitability.
Overview
22
22
years of professional experience
Work History
CUSTOMER SATISFACTION REPRESENTATIVE - INTERN
The Law Office of Spar and Bernstein LLC
01.2023 - 04.2023
- Provides client assistance with their concerns, issues, and inquiries
- Conduct Customer Experience Survey of clients that retained and availed company’s legal services through web base applications
- Provide feedback to management on client’s feedback, issues, and concerns for monitoring purposes.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
AIRLINE CUSTOMER REPRESENTATIVE
Hallmark Aviation, JFK International Airport
11.2019 - 03.2020
- Provide airline information and other assistance to passengers
- Greet passengers as they enter the terminal and provide directions
- Marshall passengers in/out of the security and immigration areas
Jet Summer Intern
JetBlue Airways Corporation, LSC Support Center
06.2019 - 09.2019
- Assisted supervisor with creating spreadsheets and maintaining databases
- Provided Business Partner web access account management using Comply 365 and Teams
- Worked with audit preparation and regulatory data management
- Provided administrative support
Operations Manager
Jack's Ridge Resort & Restaurant
01.2015 - 12.2016
- Improve efficiency, growth, and profit, through analysis and valuable recommendations
- Improved morale and management communication by creating employee recognition and rewards practices
- Created manuals and implemented new operations, customer service, and personnel development strategies
- Conducted performance reviews, providing feedback, and coaching to benefit both company and employee.
Operations Manager
Direct to Consumer Promos, Inc
01.2011 - 09.2014
- Support brand launchings in line with marketing campaign that increased in-store sales by 40% during the activation.
- Managed over 200 countrywide brand activations/events
- Spearheaded manpower training on brand knowledge, customer handling, and deployment across all clients/accounts.
Project Manager
Direct to Consumer Promos, Inc
02.2006 - 12.2010
- Led all major project operations and implementation
- Supervised corporate events and led team building activities for clients
- Collaboration with clients, and various stakeholders delivering timely and relevant status updates.
Building Administrator / Coordinator
College Assurance Plan, CAP Development Center
01.2001 - 01.2006
- Oversee the daily operations and maintenance of the building
- Coordinating and managing maintenance, housekeeping, and security activities and ensuring the facilities meet regulatory standards
- Manages CAP Development Center Function Hall for events catering to clients from government and non-government organizations
- Maintains a safe environment for building/CDC occupants, guests, and visitors.
Education
Bachelor of Technology - Hospitality Management
New York City College of Technology (CUNY)
06.2023
Associate of Science - Travel, Tourism, And Hospitality Management
LaGuardia Community College (CUNY)
06.2019
Bachelor of Arts - Speech and Theater Arts
Silliman University
Dumaguete City10.1998
Certificate in Fundamentals of Culinary Arts -
International School For Culinary Arts And Hotel Mgt
Manila, Philippines05.2006
Skills
- Administrative and Management Operations
- Event Management
- Project Management
- Customer Service
- Proficient in Microsoft Word, Excel, and PowerPoint
- Excellent writing and oral communication skills
- Effective collaborator and problem-solver
- Highly organized
- Strong time management
- Ability to work independently with less supervision
- Administrative Support
- Problem-Solving Ability
- Customer Experience
Affiliations
Hospitality Sales and Marketing Association International (HSMAI), Greater New York, Member
CERTIFICATIONS
Certificate in Advance Photography, Federation of Philippine Photographers Foundation, 2008
References
1. Ms. Lennie A. Strat
Chief Finance Officer
Law Office of Spar and Bernstein, LLC
917- 402-3473
2. Dr. Eva Rose B. Washburn Repollo
Professor
Chaminade University of Hawaii
808-728-3089
3. Ms. Garnet Lim
UN Security Officer
United Nations Headquarters, New York
917-678-1738
Timeline
CUSTOMER SATISFACTION REPRESENTATIVE - INTERN
The Law Office of Spar and Bernstein LLC
01.2023 - 04.2023
AIRLINE CUSTOMER REPRESENTATIVE
Hallmark Aviation, JFK International Airport
11.2019 - 03.2020
Jet Summer Intern
JetBlue Airways Corporation, LSC Support Center
06.2019 - 09.2019
Operations Manager
Jack's Ridge Resort & Restaurant
01.2015 - 12.2016
Operations Manager
Direct to Consumer Promos, Inc
01.2011 - 09.2014
Project Manager
Direct to Consumer Promos, Inc
02.2006 - 12.2010
Building Administrator / Coordinator
College Assurance Plan, CAP Development Center
01.2001 - 01.2006
Bachelor of Technology - Hospitality Management
New York City College of Technology (CUNY)
Associate of Science - Travel, Tourism, And Hospitality Management
LaGuardia Community College (CUNY)
Bachelor of Arts - Speech and Theater Arts
Silliman University
Certificate in Fundamentals of Culinary Arts -
International School For Culinary Arts And Hotel Mgt
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