Alexis Ordway

Automotive: Warehouse

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
• Created job files for each project and maintained current data in each file.
• Maintained database and spreadsheets with accurate inventory and status.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.

Automotive: Warehouse

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Boosted team performance by developing customer service training materials and conducting service training.

Medical:

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained up-to-date knowledge of product and service changes.
• Took over the phone payments; credit cards,checks.

Retail CSR:

• Created and maintained detailed database to develop promotional sales.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Investigated and resolved accounting, service and delivery concerns.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Took over the phone payments; checks, credit cards.

Spa/Retail:

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Collected room deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Automotive; Warehouse:

• Performed frequent visual inspections to root out tolerance and compliance issues.
• Inspected outbound shipments and conducted random sampling of product quality.
• Implemented corrective actions for non-conforming products, reducing the risk of customer dissatisfaction or returns.
• Discarded and rejected products, materials and equipment not conforming with specifications.
• Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
• Collaborated with manufacturing team to ensure consistent quality standards across all products.
• Identified defects during cyclical checks.