ALEXIS REESE
Columbus,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Coordinated scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing several years of experience in administration and customer service.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Sierra 7
01.2024 - Current
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Provided assistance with additional tasks as needed or requested by management.
- Performed follow up calls to confirm scheduled appointments.
- Scheduled and confirmed appointments.
Customer Service Representative
Accenture
04.2023 - 12.2023
- Answered questions and resolved concerns for customer support
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person
- Greeted customers and responded to inquiries in a timely manner
- Provided customer service by answering product and service related questions
- Answered phone calls and directed them to appropriate personnel.
Patient specialist
AmerisourceBergen
08.2022 - 03.2023
- Applied HIPAA privacy and security regulations while handling patient information
- Responded to patient concerns and inquiries professionally and efficiently
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Called insurance companies and verified patient coverage.
Customer service Representative
Circle K
Columbus,GA
02.2022 - 07.2022
- Helped customers complete purchases, locate items and join reward programs
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Restocked and organized merchandise in front lanes.
Child Care Advocate
sybil's house
Columbus,GA
02.2021 - 03.2022
- Assisted at risk children with daily needs and activities
- Provided continuous supervision to children during indoor and outdoor activities to maintain safe learning and playing environments
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
Customer service Representative
Tsys
Columbus,GA
07.2019 - 04.2021
- Handled various accounting transactions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Researched issues through identification of similar past problems and recommended most appropriate solution
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Shift Leader
Mcdonalds
Carrollton,GA
08.2018 - 06.2019
- Trained new employees and delegated daily tasks and responsibilities
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Greeted customers promptly and took orders to keep flow of traffic moving
- Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
Education
Associate - Cybersecurity
Columbus Technical College
Columbus, GA08.2024
Other - psychology
University of West Georgia
Carrollton, GA05.2019
Skills
- Handling escalated customer support issues
- Greeting customers and responding to inquiries
- Answering product and service related questions
- HIPAA privacy and security regulations
- Handling patient information
- Updating reference materials with Medicare, Medicaid, and third-party payer requirements
- Calling insurance companies and verifying patient coverage
- Completing purchases, locating items, and joining reward programs
- Assisting at-risk children with daily needs and activities
- Continuous supervision of children to maintain safe learning and playing environments
- Supporting children's emotional and social development
- Researching and recommending solutions for issues
- Training new employees and delegating tasks
- Resolving customer complaints and issues
- Maintaining clean and well-organized production areas
- Food preparation according to orders or instructions
- Microsoft Office proficiency
- Database Search and Data Entry Skills
Timeline
Appointment Scheduler
Sierra 7
01.2024 - Current
Customer Service Representative
Accenture
04.2023 - 12.2023
Patient specialist
AmerisourceBergen
08.2022 - 03.2023
Customer service Representative
Circle K
02.2022 - 07.2022
Child Care Advocate
sybil's house
02.2021 - 03.2022
Customer service Representative
Tsys
07.2019 - 04.2021
Shift Leader
Mcdonalds
08.2018 - 06.2019
Associate - Cybersecurity
Columbus Technical College
Other - psychology
University of West Georgia
Similar Profiles
Jazman RoweJazman Rowe
Remote Appointment Scheduler at Sierra 7Remote Appointment Scheduler at Sierra 7
Charleslyn GuilbeauxCharleslyn Guilbeaux
CSR/ASR-VACCN/Optum at Sierra 7CSR/ASR-VACCN/Optum at Sierra 7
Danisha R. CathcartDanisha R. Cathcart
Dental Claims Resolution Specialist at Sierra 7 / OPTUMDental Claims Resolution Specialist at Sierra 7 / OPTUM