Alexis Rozsa
Albrightsville,PA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve any and all goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rj Groner
11.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Hairstylist
Holiday Hair
12.2018 - 11.2020
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Seasonal Worker
The Children's Place Outlet
10.2018 - 12.2018
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Lifeguard
Camelback Resort
08.2017 - 10.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Education
EKG Technician - EKG Technician
MCTI
Bartonsville, PA05.2024
Medical Terminology - Medical Terminology
MCTI
Bartonsville, PA12.2023
Cosmetology License - Cosmetology
MCTI
Bartonsville, PA06.2020
High School Diploma -
East Stroudsburg Senior High School South
East Stroudsburg, PA06.2020
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Microsoft Excel
- Microsoft Outlook
- Appointment Scheduling
- Medical terminology knowledge
- Scheduling
- Client Relations
Certification
- Certified in Medical Terminology.
- Actively in school for Medical Assistant.
Timeline
Customer Service Representative
Rj Groner
11.2020 - Current
Hairstylist
Holiday Hair
12.2018 - 11.2020
Seasonal Worker
The Children's Place Outlet
10.2018 - 12.2018
Lifeguard
Camelback Resort
08.2017 - 10.2018
EKG Technician - EKG Technician
MCTI
Medical Terminology - Medical Terminology
MCTI
Cosmetology License - Cosmetology
MCTI
High School Diploma -
East Stroudsburg Senior High School South
- Certified in Medical Terminology.
- Actively in school for Medical Assistant.
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