Alexiss Cavazos
Chicago,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Garage Door Supply
Bolingbrook, IL
01.2024 - Current
- Worked with Contractors to create estimates and quotes based on their clients wants and needs.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Created special/ stock orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Administrative Assistant
Rachel Ruffin Executive Realty
Chicago, IL
01.2023 - 01.2024
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed and maintained filing systems for confidential documents and records.
- Scheduled appointments between clients and customers and internal staff members.
- Managed database systems containing customer contact information.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
Program Assistant
SGA Youth and Family Services
Chicago, IL
01.2022 - 06.2023
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Organized special events such as conferences, workshops, training sessions. for program participants.
- Provided technical assistance to program participants by responding to inquiries via phone or email.
- Created informational materials about programs and services available to the public.
- Assisted in developing strategies to improve existing programs or create new ones based on stakeholder feedback or changing needs within the community served by the organization's services.
- Coordinated logistics for activities and events.
- Reserved and managed meeting room availability.
Education
Some College (No Degree) -
City Colleges of Chicago-Richard J Daley College
Chicago, ILSkills
- Data Entry
- Information Security
- Account updating
- Complaint resolution
- Appointment Scheduling
- Paperwork Processing
- Consultative Sales
- Typing [120] WPM
- Team Development
- Administrative Support
- Follow-up skills
- Microsoft Applications
- SAGE 300 Application
Timeline
Customer Service Representative
Garage Door Supply
01.2024 - Current
Administrative Assistant
Rachel Ruffin Executive Realty
01.2023 - 01.2024
Program Assistant
SGA Youth and Family Services
01.2022 - 06.2023
Some College (No Degree) -
City Colleges of Chicago-Richard J Daley College
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