Alexiss Dicu
Carson City,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
VIP Services Agent
Grand Lodge Casino at Hyatt Regency Lake Tahoe
Incline Village, NV
03.2021 - Current
- Developed customer relationships and ensured satisfaction with services.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Provided customer service to clients through phone and email communication.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Greeted guests upon their arrival to the casino and provided them with information about services, promotions, and events.
- Developed relationships with customers by providing personalized service and offering incentives to encourage repeat visits.
- Coordinated transportation arrangements for guests staying at the hotel or attending an event.
- Maintained accurate records of all interactions with customers, including contact information and preferences.
- Managed VIP guest accounts by arranging comps based on established guidelines.
Front End Supervisor
Burlington
Carson City, NV
11.2017 - 03.2021
- Trained new employees in customer service techniques and store policies.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed opening and closing procedures by reconciling sales records and cash transactions with a POS system.
Education
High School Diploma -
Carson High School
Carson City, NV06-2017
Skills
- Customer service abilities
- Public Speaking
- Documenting information
- Relationship Development
- Resolving customer issues
- Report creation
- Marketing knowledge
- Customer service expertise
- Task Prioritization
- Paperwork management
Timeline
VIP Services Agent
Grand Lodge Casino at Hyatt Regency Lake Tahoe
03.2021 - Current
Front End Supervisor
Burlington
11.2017 - 03.2021
High School Diploma -
Carson High School
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