Alexiss Ortega
San Diego,CA
Summary
Knowledgeable and dedicated customer service professional with solid history of surpassing productivity and quality targets in high-volume settings. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Lash Technician
IGlow
09.2021 - 11.2022
- Contributed to a positive atmosphere through teamwork, professionalism, and a dedication to high-quality service.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
Front Desk Receptionist/Sales Associate
24 Hour Fitness
07.2018 - 11.2020
- Collected fees, and payments.
- Maintained calm demeanor and professionally managed issues in busy, high stress situations.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly
- Completed all tasks in compliance with company policies and procedures.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients
Waxologist/Front Desk Receptionist
LunchboxWax
08.2019 - 01.2020
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Sales Associate
Pandora
08.2017 - 11.2018
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Engaged with customers to effectively build rapport and lasting relationships.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
No Degree - Master Aesthetician
Bellus Academy - El Cajon
El Cajon, CA06.2019
No Degree -
San Diego Mesa College
San Diego, CAHigh School Diploma -
Olympian High School
Chula Vista, CA05.2013
Skills
- Appointment Scheduling
- Customer Service
- Time Management
- Listening Skills
- Telephone Etiquette
- Problem-solving skills
- Team Collaboration
- Verbal and written communication
- File Organization
- Initiative-taking
- Complex Problem-Solving
- Guest Relations
- Multi-Line Telephone Systems
- Punctual and Reliable
- Computer Proficiency
- Courteous and Professional
- Relationship Building
- Professional Demeanor
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Lash Technician
IGlow
09.2021 - 11.2022
Waxologist/Front Desk Receptionist
LunchboxWax
08.2019 - 01.2020
Front Desk Receptionist/Sales Associate
24 Hour Fitness
07.2018 - 11.2020
Sales Associate
Pandora
08.2017 - 11.2018
No Degree - Master Aesthetician
Bellus Academy - El Cajon
No Degree -
San Diego Mesa College
High School Diploma -
Olympian High School
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