Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexiss Walton

Harrisonburg

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality care. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Massage Therapist

Self-Employed Skin and Zen Spa
03.2019 - Current
  • Delivered safe, personalized massage therapy using techniques tailored to client needs.
  • Enhanced client satisfaction by creating a clean, relaxing, and professional environment.
  • Built strong client relationships through clear communication, follow-up, and attentive care.
  • Assessed client conditions and concerns to recommend appropriate therapeutic approaches.
  • Maintained accurate, confidential client records to support effective treatment planning.
  • Performed front desk duties: booking appointments, handling phone calls, greeting clients, and processing payments.
  • Managed client intake forms, service tickets, and documentation for seamless operations.
  • Provided clear pre-service instructions to ensure client comfort and preparedness.
  • Monitored inventory levels and restocked supplies to maintain uninterrupted service.
  • Assisted with daily administrative tasks, including filing, scheduling, and maintaining organized records.
  • Supported marketing efforts by promoting services and encouraging client retention.
  • Ensured compliance with health and safety regulations and maintained a professional workspace.

Receptionist

Skin and Zen Spa
05.2012 - Current
  • Greeted clients and visitors professionally, ensuring a positive first impression.
  • Scheduled appointments, confirmed bookings, and maintained up-to-date client records.
  • Answered and directed phone calls, emails, and walk-ins efficiently.
  • Handled cash transactions and accurately recorded sales and payments.
  • Managed front desk operations, improving workflow and response time.
  • Performed clerical tasks including data entry, filing, scanning, and document handling.
  • Maintained confidentiality of client and company information.
  • Assisted with onboarding new clients and ensured timely completion of required forms.
  • Monitored and restocked office supplies to support daily operations.
  • Provided general administrative support to staff, including correspondence and document organization.

Dermatology Medical Assistant

Access Dermatology
07.2018 - 08.2019
  • Conducted follow-up calls to monitor post-treatment progress and support improved recovery outcomes.
  • Maintained accurate patient records, scheduled appointments promptly, and processed insurance claims to enhance clinic efficiency.
  • Assisted with dermatologic procedures and minor surgeries, ensuring patient comfort and optimal results.
  • Adhered to strict sterilization protocols, promoting a safe and hygienic environment.
  • Performed patient intake, documenting medical history, vital signs, and current complaints.
  • Triaged urgent cases and adjusted scheduling to prioritize high-risk patients effectively.
  • Operated specialized dermatology tools and equipment to support accurate diagnosis and treatment.
  • Prepared exam and procedure rooms with necessary instruments and supplies.
  • Educated patients on skincare routines, medications, and preventive care to promote long-term skin health.
  • Managed medical inventory, tracked expiration dates, and placed timely supply orders.
  • Collaborated with healthcare professionals to develop patient care plans and improve outcomes.
  • Trained and supported new staff on clinic procedures, ensuring consistency and compliance.

Medical Assistant

Sentara
11.2017 - 07.2018
Patient Care & Clinical Support
  • Conducted follow-up calls to monitor post-treatment progress, aiding recovery outcomes.
  • Assisted dermatologists with procedures and minor surgeries, enhancing patient care and satisfaction.
  • Supported diagnostic testing by preparing equipment, collecting specimens, and operating specialized dermatology tools.
  • Triaged urgent cases and managed scheduling to prioritize high-risk patients effectively.
  • Educated patients on medications, treatment plans, skincare routines, and preventive measures to boost adherence and long-term skin health.
  • Provided compassionate, patient-centered care, consistently maintaining a welcoming and professional environment.
  • Explained procedures clearly to reduce anxiety and increase cooperation.
Administrative & Operational Efficiency
  • Improved clinic efficiency by managing patient records, scheduling appointments promptly, and processing insurance claims to minimize approval delays.
  • Handled medical record documentation, including intake notes, vitals, and patient histories.
  • Answered calls, provided office information, and directed inquiries to appropriate staff.
  • Streamlined clinic operations by implementing workflow improvements and supporting daily administrative tasks.
  • Trained and oriented new staff on clinic procedures and policies.
Safety & Compliance
  • Maintained strict sterilization protocols and infection control standards to ensure patient and staff safety.
  • Prepared examination and procedure rooms with necessary supplies and equipment.
  • Monitored medical supply inventory, placing timely orders and tracking expiration dates.
  • Followed radiation safety procedures to limit patient exposure.
Professional Development & Collaboration
  • Collaborated with healthcare professionals to develop effective, patient-centered care plans.
  • Pursued ongoing education in dermatology best practices through courses and conferences.
  • Contributed to a collaborative clinical environment focused on optimizing outcomes and continuous improvement.

Education

Associate of Science - Business Administration

Blue Ridge Community College
Weyers Cave, VA
05-2025

Registered Medical Assistant - Certified Medical Assistant

Blue Ridge Community College
Weyers Cave, VA
05-2015

Skills

  • Proficient in Deep Tissue, Swedish, Prenatal, and Therapeutic Massage techniques
  • Skilled in Aromatherapy, Body Treatments, and Reflexology
  • Strong knowledge of human anatomy and physiology
  • Experienced in personalized treatment planning to address client needs
  • Committed to ongoing professional development and continuing education
  • Adheres to high standards of professionalism, ethics, and client confidentiality
  • Exceptional customer service and interpersonal communication skills
  • Skilled in relationship building and client retention
  • Clear and professional email and phone etiquette
  • Ability to explain services and promote wellness products effectively
  • Compassionate, approachable, and responsive to client concerns
  • Experienced in managing client records and intake documentation
  • Proficient in scheduling, appointment confirmation, and front desk operations
  • Accurate in cash handling, payment processing, and sales tracking
  • Knowledgeable in business operations and service promotion strategies
  • Proficient in computer use, data entry, and office software
  • Strong organizational and time management skills
  • Effective multitasker with attention to detail
  • Quick problem-solver and confident decision-maker
  • Adaptable, dependable, and collaborative team player
  • Capable of working efficiently in high-paced environments

Certification

  • LMT - Licensed Massage Therapist
  • Certified Clinical Medical Assistant

Timeline

Massage Therapist

Self-Employed Skin and Zen Spa
03.2019 - Current

Dermatology Medical Assistant

Access Dermatology
07.2018 - 08.2019

Medical Assistant

Sentara
11.2017 - 07.2018

Receptionist

Skin and Zen Spa
05.2012 - Current

Associate of Science - Business Administration

Blue Ridge Community College

Registered Medical Assistant - Certified Medical Assistant

Blue Ridge Community College

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