Alexis Simone Payne
Jacksonville,FL
Summary
Excellent Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Healthcare Customer Experience Associate
Conduent
Remote
06.2023 - 09.2023
- Answered calls regarding healthcare benefits during AEP (Annual enrollment period)
- HSA (Health Savings account), FSA (Flexible Spending account), RA (Retirement account), Inbound Call Center, Claims Research, Enrollment Specialist, Account Management, Business to Business Collaboration, Data Entry, Technical Support, Financial Services, Billing, Lexus Nexus, VPN, CMS, Salesforce, VM Ware, FEPS (Front End Payroll System), SSO (Single Sign On), CRM Software, VOIP
Medicaid Customer Service Expert
First Source- Molina Healthcare
Remote
12.2022 - 05.2023
- Inbound Call Center, Claims Research, Enrollment Specialist, Sales Product Upgrade, Healthcare Information Specialist, Account Management, Electronic Pre Approval, Product Knowledge, Business to Business Collaboration, Data Entry, State Medicaid Information Specialist, Billing, Salesforce, Genesys, Kronos, Virtual Desktop, Citrix, TEAMS, One Note
Customer Service/Enrollment Specialist
HomeServe USA
Remote
08.2022 - 01.2023
- Customer Service, Inbound Call Center, Claims Research, Inbound Sales, Sales Product Upgrading, Enrollment Specialist, Sales Product Upgrade, Marketing, Account Management, Electronic Payment Processing, Home Warranty ProgramsProduct Knowledge
Teaching Assistant (TA)
Remote Work-Home
Jacksonville, FL
03.2020 - 06.2022
- Daily tasks include creating daily, weekly and monthly schedules for curriculum and home assignments
- Coordinating daily activities for physical and mental enrichment
- Clerical tasks such as filing, organizing, replenishment and purchase of school supplies
- Advanced knowledge of Excel, Microsoft Word, Microsoft Powerpoint, One Note, Auto Draw, Google Chrome
- Daily use of office equipment, such as printer, copier, laminating machine, fax machine & television projector
Property Assistant Manager
S2 Residential- S2 Capital LLC
Jacksonville, FL
11.2019 - 01.2020
- Perform pre-Inspections of vacant market ready apartments and model apartments
- Responsible for walking all vacant apartment and code violations
- Maintain a courteous and helpful attitude to residents, potential residents, vendors and all guests of the community
- When required will assist in responding to resident requests promptly and courteously to help resolve resident issues
- Assist management in maintaining a healthy and inviting work environment for on site management team
- Assist in the coordination of the paint schedule and inspections for all contractor work
- Perform move-In Inspections 24 hours in advance of new occupant taking occupancy of apartment
- Responsible for ensuring that all vacant units are placed on a vendor key within 24 hours of move out
- Responsible for updating availability on daily bases
- Responsible for walking and ensuring all code violations are addressed and completed on or before deadline
- (Send before and after picture to Investment Manager)
- Responsible for making weekly make ready, trash out and vendor list on day designated by Manager
- Responsible for making sure all units are completely move in ready by date entered on availability
- Walk assigned vacant for electric usage to control costs
- Daily walk through of common and pool areas to confirm community policies are being adhered to
- Assist in move-in and move-out procedures when needed
- Report accidents and emergency situations as policy and procedure dictate and fill out necessary accident report forms
- Maintaining tenant and financial accounts
- Coordinate with third party vendors arrange for maintenance, repairs, trash removal and property maintenance
- Compliance with housing laws, anti-discrimination laws, Florida renting laws and advertisement.
Marketing Director/Leasing Agent
S2 Residential- S2 Capital LLC
Jacksonville, FL
01.2019 - 11.2019
- Property Leasing, Lease Up, ReSMan, YARDI, Marketing and Advertisement Director, Inbound Customer Service/ Sales, Outbound Customer Service/ Sales, Chat Support, Email Support, Social Media Promotion and advertisement, Event management, Data Entry, Social Media Management, Microsoft Word, Microsoft Outlook, Microsoft Excel, Account Management, Work From Home
Leasing Consultant
Career Strategies INC
Jacksonville, FL
07.2018 - 01.2019
- Property Leasing, ReSMan, YARDI, Marketing and advertisement, Inbound Customer Service/ Sales, Outbound Customer Service/ Sales, Chat Support, Email Support, Social Media Promotion and advertisement, Event management, Data Entry, Social Media Management, Microsoft Word, Microsoft Outlook, Microsoft Excel, Account Management, Work From Home
Executive Office Assistant Manager
ATOSK Healthcare/ Psychiatric Rehabilitation Program
Towson, MD
10.2016 - 03.2017
- Temporarily performed as office manager for a home health care agency
- Performed as office assistant to the Program Director of ATOS Psychiatric Rehabilitation Program
- Primarily delivered administrative support to CEO, Program Director, Rehabilitation Specialist and staff, including serving as first contact and face of the office, receptionist, human resources, invoicing, payroll, correspondence, new employee onboarding, client medical file maintenance and upgrade
- Worked closely with a small nursing medical staff to ensure client satisfaction, required to ensure proper documentation of employee licensure and certification according to the Maryland Board of Nursing, HIPPA compliance, and client eligibility
- Performed daily tasks in ISAS employee labor time tracking system
- Microsoft Word, Phone Etiquette, Microsoft Outlook
Clinical Customer Service Representative
Johns Hopkins Hospital- Charlotte R Bloomberg Children's Center
Baltimore, MD
11.2015 - 05.2016
- Medical Customer Service Expert, Inbound medical customer service, Outbound medical customer service, Administrative support in the Pediatric ICU, Major medical facility, HIPPA Privacy Act, Patient admissions, discharges, Inter hospital transfers via Electronic Medical System, EPIC, Electronic Medical records, Efficient in operating the Ascom nurse call system, Connexall alarm management, Codex, Hospital/Medical Customer Service, Customer Service Coordinator, Collaboration with Nursing Management in order to implement new ways to improve patient/parent/provider relations.
Assistant Manager
The Children's Place
Baltimore, MD
01.2011 - 08.2013
- Clothing department store management, Regional management collaboration, Merchandise and inventory management, Advertisement, Delegated tasks among associates to drive sales, productivity and labor hour efficiency, Streamlined cost efficient methods to maintain the proper levels of inventory, Loss prevention and recovery, Recruitment and development of 2-15 sales associates, Inbound customer service, Training and employee development, Supervision, Payroll, Invoicing
Lead Shift Manager
The Children's Place
Philadelphia, PA
08.2008 - 01.2011
- Inspired sales staff to develop and implement special promotions and events, Increased store volume and customer clientele, Utilized promotional marketing events for the store to drive sales, Developed floor plans and three-dimensional displays, Constructed eye-catching window displays, Opened and closed the store at the start and end of the business day, Inbound customer service phones
Lead Shift Supervisor and Team Trainer
Arby's Restaurant
Pittsburgh, PA
04.2006 - 09.2008
- Reconciled and prepared cash receipts for daily banking, Cash and Electronic deposit handling, Processed credit/debit card transactions and traveler's checks, Completed hourly daily sales analysis, Audited store inventory, Employee Onboarding, Training and employee development, Management of 2-10 employees, Advertising and marketing, Employee Payroll, Employee time management
Customer Service Health Insurance Specialist
ProgramsProductHighmark Blue Cross Blue Shield
Pittsburgh, PA
01.2005 - 03.2006
- Resolved customer concerns and ensured customer satisfaction, Claims adjudication and Research, EPIC, EMR Medical Software, Negotiated fees when reviewing accounts, Case Management, Performed health care claims research and claims resolution, Communicated with BCBS Providers and facilities, Inbound Customer Call Center, CLAIMS Research & Adjudication, ICD9 Coding, Medical Billing, Electronic Medical Records /EMR, Retiree Health Insurance Claims and Benefits, Health Care Customer Service Expert
Customer Service/ Health Insurance
University of Pittsburgh Medical Center
Pittsburgh, PA
01.2002 - 12.2004
- Customer resolution, Outbound and Inbound advertising and marketing outreach, Sales and promotion of new company products and events, Benefits Enrollment, Marketing and advertisement, Medicaid, Health Care Sales and Customer Service, Customer Retention, CLAIMS Research, ICD 9 Coding, Medical Records, Campaign management
Education
Bachelor's - Complementary and Alternative Health
Ashford University
10.2020
BS - Health and Wellness
Kaplan University (Online)
08.2013
Skills
- Microsoft Office
- EPIC
- ICD 9 Medical Coding
- Medical Claims
- Management
- Childcare/ Pediatrics
- Retail Sales
- Medical Records Management
- Customer Service Specialist
- ISAS Time Management System
- Property Management
- ResMan Residential
- Receptionist
- Marketing
- Logistics
- Leasing Specialist
- Administrative Assistant
- Data Entry
- Microsoft Excel
- Payroll
- Restaurant Experience
- Front Desk
- Microsoft Outlook
- Telecommunication
- Computer Literacy
- Upselling
- Sales Experience
- Property Leasing
- Outbound Sales
- Event Marketing
- Medical Office Experience
- Typing
- EMR Systems
- Hospital Experience
- Employee Orientation
- Insurance Verification
- ICU Experience
- Account management
- ICD-10
- B2B sales
- VPN
- Banking
- Analysis
- HIPAA
- Medical Terminology
- Medical Scheduling
- Medical Billing
- Windows
- Retail management
- Training & development
- Team management
- Customer retention
- Health information management
- Technical support
- Microsoft Powerpoint
- Yardi
- Live chat
- CRM Software
- Order Processing
- Social media management
- Office Management
Certification
Food Handler Certification
Additional Information
KEY STRENGTHS
Customer Service & Client Retention… Retail Sales… Retail Management… Fast Food Management…
Inbound/Outbound Sales... Employee Training & Development… Office Administration … Medical
Office Administration … Creative Design/Merchandise Display… Childcare… Health Care Insurance…
ICD 9 Medical Coding... Medical Claims Research… Scheduling/Enrollment/Registration… Health Care
Benefits… Invoicing…
Personal Information
- Title: Highly Skilled Professional Customer Relations Representative
- Work Permit: Authorized to work in the US for any employer
Languages
English
Timeline
Healthcare Customer Experience Associate
Conduent
06.2023 - 09.2023
Medicaid Customer Service Expert
First Source- Molina Healthcare
12.2022 - 05.2023
Customer Service/Enrollment Specialist
HomeServe USA
08.2022 - 01.2023
Teaching Assistant (TA)
Remote Work-Home
03.2020 - 06.2022
Property Assistant Manager
S2 Residential- S2 Capital LLC
11.2019 - 01.2020
Marketing Director/Leasing Agent
S2 Residential- S2 Capital LLC
01.2019 - 11.2019
Leasing Consultant
Career Strategies INC
07.2018 - 01.2019
Executive Office Assistant Manager
ATOSK Healthcare/ Psychiatric Rehabilitation Program
10.2016 - 03.2017
Clinical Customer Service Representative
Johns Hopkins Hospital- Charlotte R Bloomberg Children's Center
11.2015 - 05.2016
Assistant Manager
The Children's Place
01.2011 - 08.2013
Lead Shift Manager
The Children's Place
08.2008 - 01.2011
Lead Shift Supervisor and Team Trainer
Arby's Restaurant
04.2006 - 09.2008
Customer Service Health Insurance Specialist
ProgramsProductHighmark Blue Cross Blue Shield
01.2005 - 03.2006
Customer Service/ Health Insurance
University of Pittsburgh Medical Center
01.2002 - 12.2004
Bachelor's - Complementary and Alternative Health
Ashford University
BS - Health and Wellness
Kaplan University (Online)
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