Alexis Thomas
Paris
Summary
Proven in enhancing customer satisfaction, I excelled at Moore CDJR of Paris by digitizing records and streamlining service schedules. My adept problem-solving and exceptional communication skills led to significant improvements in operational efficiency and client relations, embodying a blend of technical savvy and interpersonal finesse.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Service/Parts Assistant
Moore CDJR of Paris
10.2023 - 01.2025
- Digitized repair orders for easy retrieval and record-keeping.
- Coordinated customer appointments to maintain an organized service schedule.
- Provided support to customers through Text2Drive, addressing their questions and concerns.
- Directed incoming calls to appropriate departments.
- Delivered high-quality customer service to clients through various communication platforms, including phone and text.
- Facilitated smooth customer cash-out operations when necessary.
- Oversaw loaner vehicle processes to support customer service and operational flow.
- Provided exceptional customer service to ensure client satisfaction.
- Facilitated employee relations to ensure a positive and productive work environment.
- Fostered a positive work environment by maintaining a cheerful and supportive attitude.
- Provided support in multiple areas, showcasing adaptability and willingness to help.
Service/Parts Assistant
Bonham Chrysler Dodge-Jeep Ram
10.2018 - 07.2023
- Coordinated the readiness of internal vehicles to meet customer expectations and satisfaction.
- Processed customer transactions for parts purchases efficiently when required.
- Handled customer interactions via email, phone, and Text2Drive to meet and exceed their expectations.
- Managed high-volume phone traffic, routing calls to relevant personnel for timely assistance.
- Maintained a positive attitude to foster a better work environment for employees.
- Contributed to team efforts by stepping in to help with unfamiliar tasks, promoting a collaborative environment.
- Consistently took thorough notes to effectively learn and execute all required duties.
Receptionist
Bonham Chrysler Dodge-Jeep Ram
10.2018 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
- Scanned repair orders for parts and service while efficiently answering phones to meet customer needs.
Education
High School Diploma -
Bonham Highschool
Bonham, TX05-2015
Skills
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Verbal and written communication
- Email communication
- Vehicle operations
- Multitasking
- Excellent communication
- Telephone and email etiquette
Timeline
Service/Parts Assistant
Moore CDJR of Paris
10.2023 - 01.2025
Service/Parts Assistant
Bonham Chrysler Dodge-Jeep Ram
10.2018 - 07.2023
Receptionist
Bonham Chrysler Dodge-Jeep Ram
10.2018 - 07.2023
High School Diploma -
Bonham Highschool
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