Alexius Abner
Laurel,Mississippi
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support while being proficient in customer service best practices and related options. A Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. A Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
Straight Talk
Remote, Remote
01.2021 - 11.2022
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Customer Service Representative
Covidien
02.2020 - 11.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Documented and detailed calls and complaints using call center's CRM database.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Acme Technical Services
01.2019 - 01.2020
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Sears
Remote
02.2019 - 07.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Collected and analyzed customer information to prepare product or service reports.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Recorded account information to open new customer accounts.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
Customer Service Representative
General Dynamics
Hattiesburg, MS
01.2015 - 12.2017
- Recommended products to customers, thoroughly explaining details.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer adjustments to maintain financial accounts.
- Effective liaison between customers and internal departments.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Effectively communicated with customers about account changes, new Medicare products or services and potential medical insurance upgrades.
Education
Associate of Applied Science - Medical Radiologic Technology
Jones County Junior College
Ellisville, MS 01.2020 - Current
High School Diploma -
Oak Grove High School
Hattiesburg, MS 08.2008 - 05.2012
Skills
Report preparation
Complaint resolution
Sales expertise
Route dispatch
Order fulfillment
Creative problem solving
Professional telephone demeanor
Strategic sales knowledge
Technical Support
Receiving support
Multi-line phone talent
Retail store support
Administrative support
Recordkeeping strengths
Service standard compliance
Medical terminology knowledge
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Straight Talk
01.2021 - 11.2022
Customer Service Representative
Covidien
02.2020 - 11.2020
Associate of Applied Science - Medical Radiologic Technology
Jones County Junior College
01.2020 - Current
Customer Service Representative
Sears
02.2019 - 07.2019
Customer Service Representative
Acme Technical Services
01.2019 - 01.2020
Customer Service Representative
General Dynamics
01.2015 - 12.2017
High School Diploma -
Oak Grove High School
08.2008 - 05.2012